Make Every Service
Respond Faster and Understand Customer Better
Unify customers, equipment, work orders, and knowledge, connect service centers, technical experts, and on-site teams, and upgrade global B2B after-sales service from passive processing to proactive customer management.
Transform Every Service Request into a Replicable Resolution Process
From the problem to the solution loop, the system automatically identifies customers, products, and priorities, and coordinates the most suitable personnel and knowledge to respond quickly.
Ominichannel Access
Unified reception of phone, email, website, social, IoT, and customer portal requests.
Intelligent Identification
Automatically classify and prioritize, associate customers, orders, assets, and service contracts.
Accurate allocation
Route work orders to the best team based on skills, region, load, and SLA.
Collaborative Solution
Combining knowledge, remote support, expert collaboration, and on-site service to solve problems.
Closed Loop and Insights
Confirm solutions, collect feedback, and consolidate service experience into knowledge and improvement
Not Only Can You See the Work Order, But You Can Also Understand the Overall Situation of the Customer and Equipment
Bringing together customer contracts, orders, equipment, installation locations, maintenance, and historical services in one view helps engineers identify issues faster and enables service teams to discover renewal and value-added opportunities.
Complete Customer Context
Service personnel can grasp customer value, contacts, and cooperation history without cross system search.
Equipment Full Life Cycle
Track serial number, configuration, installation, warranty, maintenance, malfunction, and upgrade records.
Proactive Service Opportunities
Initiate preventive maintenance and contract renewal in advance based on equipment health and contract expiration signals.
Customer Asset Service View
Northstar Energy · Singapore SiteSix Core Competencies Covering Global B2B Customer Service
Connect customer service centers, technical experts, and on-site teams to quickly lead complex after-sales issues to the correct solution path.
Ominichannel Service
Unify telephone, email, chat, portal, social and equipment alerts to form a continuous conversation.
- Automatic collection of service requests
- Customer identity and context recognition
Intelligent Work Order Management
Automatically classify, deduplicate, grade, and route, and drive responsible teams to handle in a timely manner through SLA.
- Queue and Skill Routing
- SLA and upgrade mechanism
AI Service Assistance
Summarize questions, recommend answers, generate responses and action suggestions to help personnel solve complex problems faster.
- Work Order Summary and Classification
- Knowledge recommendationa and reply generation
Knowledge Base Management
Accumulate product knowledge and service experience into reusable content, supporting internal personnel and customer self-service.
- Knowledge review and version
- Intelligent search and self-service
Field Service Collaboration
Seamless transition from remote diagnosis to on-site dispatch, connecting engineers, spare parts, routes, and service reports.
- Intelligent scheduling and dispatch
- Mobile service execution
Customer Assets and Maintenance
Manage equipment, warranty, maintenance contracts, and service history to support preventive maintenance and renewal growth.
- Equipment and serial number management
- Warranty, maintenance and service benefits
From Problem-solving to Continuous Creation of Customer Value
Service is no longer just a cost center, but an important business process for maintaining customer relationships, improving product quality, and driving renewal growth.
Shorten Time to repsond and Process
Automated dispatch, complete context and knowledge recommendation, reducing transfers, repetitive communication, and manual searches.
Provide Consistence Service to Customers
No matter which channels to contact, teams can see the same history and continue the same service process.
Continuous Contract Renewal and Customer Growth
Proactively identify maintenance renewal and value-added opportunities based on service quality, equipment status, and contract duration.
Upgrade Customer Service from 'Passive Response' to 'Proactive Customer Management'
Schedule a Leanx Services product demonstration and plan a complete loop from service request to customer value, taking into account your customers, equipment, and global after-sales scenarios.
Book a Product Demo →