{"id":6703,"date":"2025-03-19T10:19:01","date_gmt":"2025-03-19T02:19:01","guid":{"rendered":"https:\/\/www.xiazhi.co\/?p=6703"},"modified":"2025-03-19T10:19:01","modified_gmt":"2025-03-19T02:19:01","slug":"6-reasons-to-invest-in-employee-experience","status":"publish","type":"post","link":"https:\/\/www.xiazhi.co\/en\/6-reasons-to-invest-in-employee-experience\/","title":{"rendered":"6\u4e2a\u7406\u7531\u6295\u8d44\u4e8e\u5458\u5de5\u4f53\u9a8c(EX)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u5458\u5de5\u4f53\u9a8c\uff08\u7b80\u79f0EX\uff09\u4e0e\u5ba2\u6237\u4f53\u9a8c\uff08CX\uff09\u4e00\u6837\u91cd\u8981\u3002\u6beb\u4e0d\u5947\u602a\uff0c\u4e24\u8005\u4e4b\u95f4\u6709\u7740\u5343\u4e1d\u4e07\u7f15\u7684\u8054\u7cfb\uff1a\u826f\u597d\u7684EX\u59cb\u7ec8\u53ef\u4ee5\u5e26\u6765\u8fc7\u66f4\u597d\u7684CX\uff0c\u53cd\u4e4b\u4ea6\u7136\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e8b\u5b9e\u662f\uff0c\u5458\u5de5\u4f53\u9a8c\u592a\u91cd\u8981\u4e86\uff0c\u4e0d\u80fd\u5ffd\u89c6\u3002\u5bf9\u4e8e\u6211\u4eec\u548c\u5927\u591a\u6570\u4f01\u4e1a\u9886\u5bfc\u4eba\u6765\u8bf4\uff0c\u8fd9\u90fd\u662f\u663e\u800c\u6613\u89c1\u7684\u3002\u4f46\u662f\u5728\u8d44\u6e90\u6709\u9650\u4e14\u7ade\u4e89\u6fc0\u70c8\u7684\u4e16\u754c\u4e2d\uff0c\u5458\u5de5\u7684\u7ecf\u9a8c\u5e38\u5e38\u4f1a\u88ab\u5ffd\u7565\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/human-capital-trends\/2017\/improving-the-employee-experience-culture-engagement.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u5fb7\u52e4<\/a>&nbsp;\u6307\u51fa\uff0c80\uff05\u7684\u9ad8\u7ba1\u8ba4\u4e3aEX\u5bf9\u4ed6\u4eec\u7684\u516c\u53f8\u81f3\u5173\u91cd\u8981\u3002\u4e0d\u5e78\u7684\u662f\uff0c\u53ea\u670920\uff05\u8ba4\u4e3a\u4ed6\u4eec\u7684EX\u5b9e\u9645\u4e0a<em>\u662f<\/em>\u4f18\u79c0\u7684\u3002&nbsp;<em>&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u90a3\u4e0d\u5e94\u8be5\u53d1\u751f-\u56e0\u4e3a\u6539\u8fdbEX\u5bf9\u4efb\u4f55\u7ec4\u7ec7\u90fd\u5177\u6709\u91cd\u5927\u7684\uff0c\u53ef\u8861\u91cf\u7684\u4ef7\u503c\u3002\u4f46\u662f\uff0c\u4e0d\u8981\u53ea\u76f8\u4fe1\u6211\u7684\u8bdd\u3002\u7814\u7a76\u6307\u51fa\u4e86\u60a8\u5e94\u8be5\u4f18\u5148\u8003\u8651\u6539\u5584\u4e1a\u52a1\u4e2d\u5458\u5de5\u4f53\u9a8c\u7684\u516d\u4e2a\u5e38\u89c1\u539f\u56e0\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.\u51cf\u5c11\u5458\u5de5\u6d41\u5931<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u51fa\u8272\u7684\u5458\u5de5\u4f53\u9a8c\u53ef\u4ee5\u8d4b\u4e88\u60a8\u7684\u5458\u5de5\u6743\u529b\uff0c\u5e76\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u4ee4\u4eba\u6ee1\u610f\u7684\u5de5\u4f5c\u73af\u5883\u3002\u56e0\u6b64\uff0c\u5458\u5de5\u613f\u610f\u7559\u5728\u9886\u5148\u4f53\u9a8c\u7684\u516c\u53f8\uff0c\u5e76\u5f71\u54cd\u5176\u4ed6\u4f18\u79c0\u5458\u5de5\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6070\u5f53\u7684\u4f8b\u5b50\uff1aIBM\u53d1\u73b0\uff0c<a href=\"https:\/\/www.ibm.com\/downloads\/cas\/JDMXPMBM\" target=\"_blank\" rel=\"noreferrer noopener\">\u53ea\u670921\uff05\u7684\u5458\u5de5<\/a>\u4f1a\u79bb\u5f00\u62e5\u6709\u51fa\u8272\u4f53\u9a8c\u7684\u516c\u53f8\uff0c\u800c\u5c06\u8fd1\u4e00\u534a<a href=\"https:\/\/www.ibm.com\/downloads\/cas\/JDMXPMBM\" target=\"_blank\" rel=\"noreferrer noopener\">\u7684\u5458\u5de5<\/a>\u6253\u7b97\u79bb\u5f00\u8868\u73b0\u5e73\u6de1\u4f53\u9a8c\u7684\u516c\u53f8\u3002&nbsp;<a href=\"https:\/\/www.ibm.com\/downloads\/cas\/JDMXPMBM\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u540c\u6837\uff0c\u7f8e\u56fd\u5fc3\u7406\u5b66\u4f1a<a href=\"https:\/\/www.apa.org\/news\/press\/releases\/2016\/06\/workplace-well-being\" target=\"_blank\" rel=\"noreferrer noopener\">\u62a5\u9053<\/a>\u8bf4\uff0c\u53ea\u6709\u5f88\u5c11\u7684\u5458\u5de5\u8ba4\u4e3a\u9886\u5bfc\u5c42\u5df2\u5145\u5206\u6295\u5165\u5458\u5de5\u4f53\u9a8c\uff0c\u5e76\u79bb\u5f00\u7ec4\u7ec7\uff0c\u800c89\uff05\u7684\u5458\u5de5\u4f1a\u5411\u5176\u4ed6\u4eba\u63a8\u8350\u6240\u4efb\u804c\u7684\u516c\u53f8\u3002&nbsp;<a href=\"https:\/\/www.apa.org\/news\/press\/releases\/2016\/06\/workplace-well-being\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.adrianswinscoe.com\/2017\/05\/the-roi-of-investing-in-employee-experience-interview-with-jacob-morgan\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6839\u636e<\/a><em><a href=\"https:\/\/www.amazon.com\/Employee-Experience-Advantage-Employees-Workspaces\/dp\/111932162X\" target=\"_blank\" rel=\"noreferrer noopener\">\u300a\u5458\u5de5\u4f53\u9a8c\u4f18\u52bf\u300b\u4e00<\/a><\/em>&nbsp;\u4e66\u7684\u4f5c\u8005\u96c5\u5404\u5e03\u00b7\u6469\u6839\uff08Jacob Morgan\uff09<a href=\"https:\/\/www.adrianswinscoe.com\/2017\/05\/the-roi-of-investing-in-employee-experience-interview-with-jacob-morgan\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6240\u8bf4<\/a><em>\uff0c<\/em>&nbsp;\u5458\u5de5\u4f53\u9a8c\u9886\u5148\u516c\u53f8\u7684\u5458\u5de5\u6d41\u52a8\u7387\u6bd4\u7ade\u4e89\u5bf9\u624b\u4f4e40\uff05\u3002&nbsp;<em><a href=\"https:\/\/www.amazon.com\/Employee-Experience-Advantage-Employees-Workspaces\/dp\/111932162X\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.\u66f4\u597d\u7684\u5458\u5de5\u5de5\u4f5c\u7ee9\u6548<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f18\u79c0\u7684\u5458\u5de5\u4f53\u9a8c\u7684\u7ed3\u679c\u662f <strong>\u5458\u5de5\u5feb\u4e50<\/strong> \u548c <strong>\u5de5\u4f5c\u9ad8\u6548<\/strong>\u3002\u786e\u5b9e\u5f88\u7b80\u5355\uff0c\u5373\u4f7f\u6ca1\u6709\u7ba1\u7406\u5c42\u7684\u76d1\u7763\uff0c\u77e5\u9053\u81ea\u5df1\u88ab\u91cd\u89c6\u7684\u5458\u5de5\u4e5f\u4f1a\u66f4\u52a0\u52aa\u529b\u5730\u5de5\u4f5c\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6839\u636e\u793e\u4f1a\u5e02\u573a\u57fa\u91d1\u4f1a\u7684\u4e00\u9879<a href=\"http:\/\/www.smf.co.uk\/wp-content\/uploads\/2015\/10\/Social-Market-Foundation-Publication-Briefing-CAGE-4-Are-happy-workers-more-productive-281015.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u7814\u7a76<\/a>\uff0c\u5feb\u4e50\u7684\u5458\u5de5\u7684\u751f\u4ea7\u529b\u6bd4\u6d88\u6781\u7684\u5458\u5de5\u9ad820\uff05\u3002&nbsp;<a href=\"http:\/\/www.smf.co.uk\/wp-content\/uploads\/2015\/10\/Social-Market-Foundation-Publication-Briefing-CAGE-4-Are-happy-workers-more-productive-281015.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u300a<em>\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u300b\uff08Harvard Business Review\uff09\u4e2d\uff0c<\/em>\u6469\u6839&nbsp;<a href=\"https:\/\/hbr.org\/2017\/03\/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\" target=\"_blank\" rel=\"noreferrer noopener\">\u8fd8\u6709\u66f4\u591a\u8981\u8865\u5145\u7684\u89c2\u70b9<\/a>\uff1a\u5728\u6240\u6709\u5176\u4ed6\u6761\u4ef6\u76f8\u540c\u7684\u60c5\u51b5\u4e0b\uff0c\u5458\u5de5\u4f53\u9a8c\u9886\u5148\u8005\u6bd4\u843d\u540e\u8005\u7684\u5458\u5de5\u6570\u5c1125\uff05\uff0c\u8fd9\u8868\u660e\u9886\u5148\u8005\u7684\u5458\u5de5\u751f\u4ea7\u529b\u8981\u9ad8\u5f97\u591a\u3002&nbsp;<em>&nbsp;<\/em><a href=\"https:\/\/hbr.org\/2017\/03\/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u539f\u56e0\u5982\u4e0b\uff1aIBM\u53d1\u73b0\uff0cEX\u9886\u5bfc\u8005\u7684\u5458\u5de5\u5728\u81ea\u5df1\u7684\u8bbe\u5907\u4e0a\u82b1\u8d39\u4e8695\uff05\u7684\u7cbe\u529b\uff0c\u800cEX\u843d\u540e\u8005\u7684\u5458\u5de5\u4ec5\u82b1\u8d39\u4e8655\uff05\u7684\u7cbe\u529b\u3002Salesforce\u540c\u610f\u8fd9\u4e00\u70b9\uff0c\u5e76\u6307\u51fa\u611f\u89c9\u81ea\u5df1\u7684\u58f0\u97f3\u88ab\u542c\u5230\uff08\u826f\u597dEX\u7684\u8868\u73b0\uff09\u7684\u5458\u5de5\u5728\u5de5\u4f5c\u4e2d\u201c\u5168\u529b\u4ee5\u8d74\u201d\u7684<a href=\"https:\/\/c1.sfdcstatic.com\/content\/dam\/web\/en_us\/www\/assets\/pdf\/datasheets\/salesforce-research-2017-workplace-equality-and-values-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u53ef\u80fd\u6027<\/a>\u8981\u9ad8<a href=\"https:\/\/c1.sfdcstatic.com\/content\/dam\/web\/en_us\/www\/assets\/pdf\/datasheets\/salesforce-research-2017-workplace-equality-and-values-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">4.6\u500d<\/a>\u3002&nbsp;<a href=\"https:\/\/c1.sfdcstatic.com\/content\/dam\/web\/en_us\/www\/assets\/pdf\/datasheets\/salesforce-research-2017-workplace-equality-and-values-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.&nbsp;<\/strong><strong>\u66f4\u9ad8\u7684\u6536\u5165\u548c\u66f4\u591a\u7684\u5229\u6da6<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">EX\u9886\u5bfc\u8005\u4eab\u6709\u5f88\u591a\u597d\u5904\uff0c\u4f46\u66f4\u91cd\u8981\u7684\u662f\uff0c\u4ed6\u4eec\u62e5\u6709\u4e0d\u65ad\u589e\u957f\u7684\u4e0a\u4e0b\u7ebf\u548c\u66f4\u9ad8\u7684\u8425\u4e1a\u5229\u6da6\u7387\uff0c\u5728\u5458\u5de5\u7ecf\u9a8c\u4e0d\u8db3\u7684\u60c5\u51b5\u4e0b\u59cb\u7ec8\u4f18\u4e8e\u540c\u884c\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u76d6\u6d1b\u666e\uff08Gallup\uff09\u62a5\u544a\u8bf4\uff0c\u4e00\u65b9\u9762\uff0c\u79bb\u804c\u5458\u5de5<a href=\"https:\/\/news.gallup.com\/businessjournal\/162953\/tackle-employees-stagnating-engagement.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">\u6bcf\u5e74<\/a>\u53ef\u80fd\u4f7f\u516c\u53f8<a href=\"https:\/\/news.gallup.com\/businessjournal\/162953\/tackle-employees-stagnating-engagement.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">\u8499\u53d7450\u81f35500\u4ebf\u7f8e\u5143\u7684\u635f\u5931<\/a>\u3002\u6362\u53e5\u8bdd\u8bf4\uff0c\u60a8\u7684\u5458\u5de5\u8d8a\u5feb\u4e50\uff0c\u60a8\u7684\u8fd0\u8425\u6210\u672c\u5c31\u8d8a\u4f4e\u3002&nbsp;<a href=\"https:\/\/news.gallup.com\/businessjournal\/162953\/tackle-employees-stagnating-engagement.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e0e\u63d0\u9ad8\u5229\u6da6\u7387\u540c\u6837\u91cd\u8981\uff0c\u8425\u6536\u589e\u957f\u548c\u66f4\u597d\u7684\u6295\u8d44ROI\u4e5f\u662f\u5173\u952e\u76ee\u6807\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IBM<a href=\"https:\/\/www.ibm.com\/downloads\/cas\/XEY1K26O\" target=\"_blank\" rel=\"noreferrer noopener\">\u6307\u51fa<\/a>\uff0c\u4e0eEX\u843d\u540e\u8005\u76f8\u6bd4\uff0cEX\u9886\u5bfc\u8005\u4eab\u6709\u53cc\u500d\u7684\u9500\u552e\u56de\u62a5\u7387\u548c\u4e09\u500d\u7684\u8d44\u4ea7\u56de\u62a5\u7387\uff0c\u9ebb\u7701\u7406\u5de5\u5b66\u9662\uff08MIT\uff09\u770b\u5230EX\u9886\u5bfc\u8005\u7684<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u5229\u6da6<\/a>\u6bd4\u4e0d\u90a3\u4e48\u5173\u6ce8EX\u7684\u7ade\u4e89\u5bf9\u624b<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u9ad825\uff05<\/a>\u3002&nbsp;<a href=\"https:\/\/www.ibm.com\/downloads\/cas\/XEY1K26O\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;&nbsp;<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5e76\u4e14\u4e0d\u8981\u5fd8\u8bb0\u5e02\u503c\uff1a\u57c3\u68ee\u54f2\u53d1\u73b0EX\u9886\u5bfc\u8005<a href=\"https:\/\/www.accenture.com\/_acnmedia\/PDF-64\/Accenture_Strategy_Employee_Experience_Reimagined_POV.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u6bd4\u6807\u51c6\u666e\u5c14\u5e73\u5747\u6307\u6570\u9ad8\u51fa122\uff05<\/a>\u3002&nbsp;<a href=\"https:\/\/www.accenture.com\/_acnmedia\/PDF-64\/Accenture_Strategy_Employee_Experience_Reimagined_POV.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.\u589e\u52a0\u5458\u5de5\u656c\u4e1a\u5ea6<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u516c\u53f8\u5728\u5458\u5de5\u656c\u4e1a\u5ea6\u4e0a\u82b1\u8d39\u4e86\u6570\u767e\u4e07\uff0c\u901a\u5e38\u5f88\u5c11\u83b7\u5f97\u56de\u62a5\u3002\u4e3a\u4ec0\u4e48\uff1f\u56e0\u4e3a\u5927\u90e8\u5206\u6295\u8d44\u90fd\u7528\u4e8e\u77ed\u671f\u6536\u76ca\u6216\u77ed\u671f\u5185\u63d0\u9ad8\u4e1a\u7ee9\u7684\u8ba1\u5212\uff0c\u800c\u4e0d\u662f\u6295\u8d44\u4e8e\u5458\u5de5\u4f53\u9a8c\u7b49\u5c42\u9762\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u76d6\u6d1b\u666e\uff08Gallup\uff09\u8ba4\u4e3a\uff0c<a href=\"https:\/\/www.gallup.com\/workplace\/243206\/design-employee-experience-attracts-star-talent.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">\u66f4\u597d\u7684\u5458\u5de5\u4f53\u9a8c\u53ef\u4ee5\u63d0\u9ad8\u5458\u5de5\u656c\u4e1a\u5ea6<\/a>\u3002\u5728\u53ea\u6709<a href=\"https:\/\/news.gallup.com\/poll\/241649\/employee-engagement-rise.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">34\uff05\u7684\u5458\u5de5<\/a>\u8ba4\u4e3a\u81ea\u5df1\u5728\u4ece\u4e8b\u5de5\u4f5c\u7684\u5de5\u4f5c\u73af\u5883\u4e2d\uff0c\u6539\u5584\u5458\u5de5\u4f53\u9a8c\u662f\u5f53\u52a1\u4e4b\u6025\u3002\u8fd9\u5c31\u662f\u5458\u5de5\u656c\u4e1a\u5ea6\u7684\u76ee\u6807\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9274\u4e8eTemkin Group\u7684<a href=\"https:\/\/experiencematters.blog\/2016\/02\/16\/report-employee-engagement-benchmark-study-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e00\u4efd\u62a5\u544a<\/a>\u6307\u51fa\uff1a\u201c\u8d22\u52a1\u4e1a\u7ee9\u66f4\u4f73\uff0c\u5ba2\u6237\u4f53\u9a8c\u66f4\u597d\u7684\u516c\u53f8\u6240\u62e5\u6709\u7684\u5458\u5de5\u6bd4\u540c\u9f84\u4eba\u7684\u53c2\u4e0e\u5ea6\u8981\u9ad8\u5f97\u591a\uff0c\u8fd9\u4e0d\u8db3\u4e3a\u5947\u3002\u201d&nbsp;<a href=\"https:\/\/experiencematters.blog\/2016\/02\/16\/report-employee-engagement-benchmark-study-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u540c\u6837\uff0c\u66f4\u597d\u7684\u5458\u5de5\u4f53\u9a8c\u53ef\u4ee5\u5e26\u6765\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\u5f53\u5458\u5de5\u5feb\u4e50\u65f6\uff0c\u5ba2\u6237\u4e5f\u5feb\u4e50\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e00\u4e2a\u5f88\u597d\u7684\u4f8b\u5b50\uff1a\u9ebb\u7701\u7406\u5de5\u5b66\u9662\u7684\u7814\u7a76\u8868\u660e\uff0c\u5728\u5458\u5de5\u4f53\u9a8c\u4e0a\u4f4d\u4e8e\u524d\u56db\u5206\u4e4b\u4e00\u7684\u516c\u53f8<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u7684\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/a>\u662f\u4f4d\u4e8e\u540e\u56db\u5206\u4e4b\u4e00\u7684\u516c\u53f8<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u7684\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/a>\u7684<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e24\u500d<\/a>\u3002&nbsp;<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5b9e\u9645\u4e0a\uff0c\u5ba2\u6237\u4f53\u9a8c\u9886\u5bfc\u8005\u7684<a href=\"https:\/\/experiencematters.blog\/2016\/02\/16\/report-employee-engagement-benchmark-study-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u656c\u4e1a\u5458\u5de5\u6570\u91cf<\/a>\u662f\u843d\u540e\u4e8e\u5ba2\u6237\u4f53\u9a8c\u7684<a href=\"https:\/\/experiencematters.blog\/2016\/02\/16\/report-employee-engagement-benchmark-study-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.5\u500d<\/a>\u3002\u60a8\u7684\u5458\u5de5\u4f53\u9a8c\u8d8a\u597d\uff0c\u7ed3\u679c\u5c31\u662f\u60a8\u7684\u5ba2\u6237\u4f53\u9a8c\u8d8a\u597d\u3002&nbsp;<a href=\"https:\/\/experiencematters.blog\/2016\/02\/16\/report-employee-engagement-benchmark-study-2016\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.\u4e0d\u65ad\u521b\u65b0<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u4e00\u4e2a\u66f4\u52a0\u667a\u80fd\u7684\u5ba2\u6237\u7684\u5e74\u4ee3\uff0c\u4ee5\u53ca\u4ed6\u4eec\u671f\u671b\u201c\u6570\u5b57\u4f18\u5148\u201d\u7684\u4e16\u754c\u4e2d\uff0c\u6709\u5fc5\u8981\u5728\u516c\u53f8\uff0c\u884c\u4e1a\u548c\u90e8\u95e8\u4e4b\u95f4\u63a8\u52a8\u521b\u65b0\u3002\u521b\u65b0\u4e0d\u4ec5\u662f\u4e00\u79cd\u51fa\u8272\u7684\u80fd\u529b\uff0c\u66f4\u662f\u4e00\u4e2a\u751f\u5b58\u5de5\u5177\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9ebb\u7701\u7406\u5de5\u5b66\u9662<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u53d1\u73b0<\/a>EX\u9886\u5bfc\u8005\u7684<strong>\u5458\u5de5\u521b\u65b0\u9891\u7387<\/strong>\u662fEX\u843d\u540e\u8005\u7684\u5458\u5de5\u7684<em>\u4e24\u500d<\/em>\uff0c\u90a3\u4e48EX\u9886\u5bfc\u8005\u5c06\u91cd\u70b9\u653e\u5728\u5458\u5de5\u4f53\u9a8c\u4e0a\u662f\u4e00\u4ef6\u597d\u4e8b\u3002\u300a<em><a href=\"https:\/\/hbr.org\/2017\/03\/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\" target=\"_blank\" rel=\"noreferrer noopener\">\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u300b<\/a><\/em>\u62a5\u9053\u8bf4\uff0c\u90a3\u4e9b\u5728\u5458\u5de5\u7ecf\u9a8c\u4e0a\u6295\u5165\u6781\u5927\u7684\u7ec4\u7ec7\u88ab\u8bc4\u4e3a\u201c\u6700\u5177\u521b\u65b0\u529b\u7684\u516c\u53f8\u201d\uff0c\u5176\u6392\u540d\u662f\u843d\u540e\u516c\u53f8\u7684<em>28\u500d<\/em>\u3002\u9664\u6b64\u4e4b\u5916\uff0cEX\u9886\u5bfc\u8005\u5728<em>\u300a\u798f\u5e03\u65af\u300b<\/em>\u5168\u7403\u6700\u5177\u521b\u65b0\u529b\u516c\u53f8\u540d\u5355\u4e2d\u7684\u51fa\u73b0\u9891\u7387\u662f2.1\u500d\uff0c\u5f88\u660e\u663e\uff0cEX\u4e0e\u521b\u65b0\u4e4b\u95f4\u7684\u8054\u7cfb\u4e0d\u4ec5\u4ec5\u662f\u4e00\u79cd\u8d8b\u52bf\u3002&nbsp;<a href=\"https:\/\/www.avanade.com\/~\/media\/asset\/thinking\/mit-research.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>&nbsp;&nbsp;<em>&nbsp;<\/em>&nbsp;<em><a href=\"https:\/\/hbr.org\/2017\/03\/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/em>&nbsp;&nbsp;&nbsp;&nbsp;<em>&nbsp;<\/em>&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201c\u9002\u914d\u7684\u5de5\u4f5c\u573a\u6240\u4e5f\u662f\u8d5a\u94b1\u6700\u591a\u7684\u5730\u65b9\u5e76\u4e0d\u662f\u5076\u7136\u7684\u3002\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5927\u7ea620\u5e74\u524d\uff0c\u957f\u6208\u767b\u00b7\u767d\u6c42\u6069\uff08Gordon Bethune\uff09&nbsp;\u5728\u516c\u53f8\u7ecf\u5386\u4e86\u4e00\u6b21\u4ee4\u4eba\u5370\u8c61\u6df1\u523b\u7684\u4f01\u4e1a\u8f6c\u6298\u540e\uff0c\u5411<em>\u300a\u7ebd\u7ea6\u65f6\u62a5\u300b<\/em>\u53d1\u8868\u4e86\u8fd9\u53e5\u8bdd\u3002\u8fd9\u4e9b\u8bcd\u4e0d\u4ec5\u5728\u4eca\u5929\u548c2001\u5e74\u4e00\u6837\u91cd\u8981\uff0c\u5b83\u4eec\u8fd8\u63d0\u9192\u6240\u6709\u9ad8\u7ba1\uff0c\u8bbe\u8ba1\u548c\u63d0\u4f9b\u51fa\u8272\u7684\u5458\u5de5\u4f53\u9a8c\u4e0d\u4ec5\u5bf9\u60a8\u7684\u5458\u5de5\u6709\u76ca\uff0c\u800c\u4e14\u5bf9\u60a8\u7684\u4e1a\u52a1\u4e5f\u6709\u76ca\u3002<\/p>\n<div class=\"pld-like-dislike-wrap pld-template-1\">\r\n    <div class=\"pld-like-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger\" title=\"\" data-post-id=\"6703\" data-trigger-type=\"like\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-up\"><\/i>\r\n                <\/a>\r\n 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