{"id":538,"date":"2019-07-12T11:33:35","date_gmt":"2019-07-12T03:33:35","guid":{"rendered":"https:\/\/www.xiazhi.co\/?p=538"},"modified":"2024-03-17T14:51:28","modified_gmt":"2024-03-17T06:51:28","slug":"salesforce-call-center","status":"publish","type":"post","link":"https:\/\/www.xiazhi.co\/en\/salesforce-call-center\/","title":{"rendered":"\u4e91\u547c\u53eb\u4e2d\u5fc3\u6f14\u793a"},"content":{"rendered":"<div class=\"wp-block-image is-style-rounded\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2019\/07\/diferencias-call-contact-center-300x300.jpg\" alt=\"\"\/><\/figure><\/div>\n\n\n\n<p>Call Center(\u547c\u53eb\u4e2d\u5fc3)\u6700\u521d\u8d77\u6e90\u4e8e\u70ed\u7ebf\u7535\u8bdd\uff0c\u968f\u7740\u5546\u4e1a\u4e0e\u6280\u672f\u7684\u53d1\u5c55\uff0c\u547c\u53eb\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u9010\u6e10\u8d85\u8d8a\u4e86\u539f\u6765\u90a3\u79cd\u552e\u540e\u670d\u52a1\u4e2d\u5fc3\u3001\u6545\u969c\u5904\u7406\u53f0\u7684\u6982\u5ff5\uff0c\u547c\u53eb\u4e2d\u5fc3\u6b63\u5728\u6210\u4e3a\u73b0\u4ee3\u4f01\u4e1a\u8fdb\u884c\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406(CRM\/Customer Relationsip Management)\u3001\u6570\u636e\u6316\u6398\u3001\u633d\u7559\u5ba2\u6237\uff0c\u4e86\u89e3\u548c\u628a\u63e1\u5ba2\u6237\u9700\u6c42\u6700\u4f73\u6700\u6709\u6548\u7684\u5de5\u5177\u3002 <\/p>\n\n\n\n<p>\u4f01\u4e1a\u547c\u53eb\u4e2d\u5fc3\u6700\u6839\u672c\u7684\u76ee\u7684\u5728\u4e8e: \u5bf9\u5916\u6709\u6548\u63d0\u9ad8\u5ba2\u6237\u670d\u52a1\u8d28\u91cf\uff0c\u6700\u4f73\u6269\u5927\u6536\u5165\uff1b\u5bf9\u5185\u5927\u5e45\u63d0\u9ad8\u5458\u5de5\u751f\u4ea7\u529b\uff0c\u964d\u4f4e\u6210\u672c\u3002 \u547c\u53eb\u4e2d\u5fc3\u80fd\u4e3a\u6574\u4e2a\u4f01\u4e1a\u5185\u90e8\u7684\u7ba1\u7406\u3001\u670d\u52a1\u3001\u8c03\u5ea6\u3001\u589e\u503c\u8d77\u5230 \u975e\u5e38\u91cd\u8981\u7684\u7edf\u4e00\u534f\u8c03\u4f5c\u7528\u3002 \u547c\u53eb\u4e2d\u5fc3\u53ef\u4ee5\u63d0\u9ad8\u670d\u52a1\u8d28\u91cf\u548c\u7528\u6237\u7684\u6ee1\u610f\u7a0b\u5ea6\u3001\u589e\u52a0\u4e1a\u52a1\u4ee3\u8868\u5904\u7406\u7684\u547c\u53eb\u6570\u76ee\u3001\u547c\u53eb\u4e2d\u5fc3\u53ef\u964d\u4f4e\u7535\u8bdd\u8d39\u7528\uff0c\u964d\u4f4e\u9500\u552e\u5f00\u9500\uff0c\u53ef\u51cf\u5c11\u4e1a\u52a1\u4ee3\u8868\u57f9\u8bad\u8d39\u7528\uff1b\u547c\u53eb\u4e2d\u5fc3\u5bf9\u53ef\u964d\u4f4e\u9500\u552e\u5f00\u9500\u3001\u589e\u52a0\u4f01\u4e1a\u6536\u5165\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2019\/07\/CTI_Demo.gif\" alt=\"\" class=\"wp-image-537\"\/><figcaption>CTI \u6f14\u793a<\/figcaption><\/figure>\n\n\n\n<p><strong>\u547c\u53eb\u4e2d\u5fc3(Call Center)\u7684\u4e3b\u8981\u7c7b\u578b<\/strong><\/p>\n\n\n\n<p>1\u3001\u57fa\u4e8e\u4ea4\u6362\u673a\u7684\u547c\u53eb\u4e2d\u5fc3 &#8211; 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