{"id":461,"date":"2019-04-14T15:03:40","date_gmt":"2019-04-14T07:03:40","guid":{"rendered":"https:\/\/www.xiazhi.co\/?p=461"},"modified":"2020-04-03T16:18:36","modified_gmt":"2020-04-03T08:18:36","slug":"customer-retention","status":"publish","type":"post","link":"https:\/\/www.xiazhi.co\/en\/customer-retention\/","title":{"rendered":"\u4ec0\u4e48\u662f\u5ba2\u6237\u4fdd\u7559\uff1f"},"content":{"rendered":"<p>\u5ba2\u6237\u4fdd\u7559(Customer-Retention) \u662f\u516c\u53f8\u4e3a\u4f7f\u5ba2\u6237\u7ee7\u7eed\u4f7f\u7528\u5176\u670d\u52a1\u800c\u91c7\u53d6\u7684\u884c\u52a8\u3002\u4ee4\u4eba\u60ca\u8bb6\u7684\u662f\uff0c\u5bf9\u5927\u591a\u6570\u4f01\u4e1a\u6765\u8bf4\uff0c\u8fd9\u4e0d\u662f\u4e00\u4e2a\u9ad8\u4f18\u5148\u7ea7\u3002<a href=\"https:\/\/www.forbes.com\/sites\/jerryjao\/2015\/01\/21\/customer-retention-is-king-retention-marketing-provides-greater-roi\/#1a5b4751609a\">\u636e\u798f\u5e03\u65af\u62a5\u9053<\/a>\uff0c\u5c31\u57282012\u5e74\uff0c\u8bb8\u591a\u4f01\u4e1a\u5c06\u201c\u63a8\u52a8\u9500\u552e\u201d\u5217\u4e3a\u9996\u8981\u4efb\u52a1\uff0c\u800c\u201c\u5efa\u7acb\u5ba2\u6237\u5fe0\u8bda\u5ea6\u201d\u5219\u662f\u6700\u540e\u4e00\u4e2a\u3002<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow 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class=\"wp-block-heading\">\u8861\u91cf\u5ba2\u6237\u4fdd\u7559\u7387<\/h2>\n\n\n\n<p>\u8ddf\u8e2a\u5ba2\u6237\u4fdd\u7559\u7684\u65b9\u6cd5\u53ef\u80fd\u5f88\u591a\uff0c\u4f46<a href=\"https:\/\/www.inc.com\/jeff-haden\/best-way-to-calculate-customer-retention-rate.html\">\u516c\u53f8\u4f7f\u7528\u7684\u8fd9\u4e2a\u516c\u5f0f<\/a>\u662f\u4e00\u4e2a\u5f88\u597d\u7684\u8d77\u70b9\uff1a\uff08\uff08CE-CN\uff09\/ CS\uff09\uff09X 100<\/p>\n\n\n\n<p>CE\u662f\u671f\u672b\u7684\u5ba2\u6237\u603b\u6570\uff0cCN\u662f\u83b7\u5f97\u4e86\u591a\u5c11\u65b0\u5ba2\u6237\uff0cCS\u662f\u60a8\u5728\u8be5\u671f\u95f4\u5f00\u59cb\u65f6\u62e5\u6709\u7684\u5ba2\u6237\u6570\u91cf\u3002<\/p>\n\n\n\n<p>\u60a8\u7684\u5ba2\u6237\u4fdd\u7559\u7387\u6709\u591a\u597d\u53d6\u51b3\u4e8e\u60a8\u7684\u884c\u4e1a\u548c\u4e1a\u52a1\u76ee\u6807\uff0c\u5c3d\u7ba1\u901a\u5e38\u76ee\u6807\u662f\u5c3d\u53ef\u80fd\u4fdd\u6301\u9ad8\u4fdd\u7559\u7387\u3002\u8ddf\u8e2a\u4fdd\u7559\u7387\u975e\u5e38\u91cd\u8981\uff0c\u56e0\u4e3a\u5b83\u53ef\u4ee5\u8ba9\u60a8\u968f\u65f6\u8ddf\u8e2a\u7ed3\u679c\u3002<\/p>\n\n\n\n<h2 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