{"id":32991,"date":"2024-11-19T17:18:16","date_gmt":"2024-11-19T09:18:16","guid":{"rendered":"https:\/\/www.xiazhi.co\/?p=32991"},"modified":"2024-11-20T15:03:15","modified_gmt":"2024-11-20T07:03:15","slug":"gartner-magic-quadrant-for-the-crm-customer-engagement-center-2023","status":"publish","type":"post","link":"https:\/\/www.xiazhi.co\/en\/gartner-magic-quadrant-for-the-crm-customer-engagement-center-2023\/","title":{"rendered":"CRM \u5ba2\u6237\u4ea4\u4e92\u4e2d\u5fc3\u9b54\u529b\u8c61\u9650"},"content":{"rendered":"<p>\u81ea 2022 \u5e74\u5e95\u751f\u6210\u5f0f AI 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class=\"wp-block-heading\">\u4ec0\u4e48\u662f\u5ba2\u6237\u670d\u52a1\u73b0\u4ee3\u5316\uff1f<\/h2>\n\n\n\n<p>\u901a\u8fc7\u5229\u7528\u6570\u636e\u3001AI\u3001\u81ea\u52a8\u5316\u548c\u534f\u4f5c\u7684\u529b\u91cf\uff0c\u5ba2\u6237\u670d\u52a1\u73b0\u4ee3\u5316\u4f7f\u670d\u52a1\u7ec4\u7ec7\u80fd\u591f\u63d0\u4f9b\u7aef\u5230\u7aef\u3001\u7075\u6d3b\u7684\u670d\u52a1\u5e73\u53f0\uff0c\u4ee5\u5b9e\u73b0\u8fd0\u8425\u8f6c\u578b\u3001\u63d0\u9ad8\u6548\u7387\u5e76\u4e3a\u5ba2\u6237\u521b\u9020\u57fa\u4e8e\u7ed3\u679c\u7684\u4ef7\u503c\u3002\u670d\u52a1\u4ee3\u7406\u83b7\u5f97\u4e86 AI Copilot 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class=\"wp-block-list\">\n<li>Salesforce<\/li>\n\n\n\n<li>Microsoft<\/li>\n\n\n\n<li>Oracle<\/li>\n\n\n\n<li>Pegasystems<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u9886\u5bfc\u8005\uff1aSalesforce \u516c\u53f8<\/h3>\n\n\n\n<p>Gartner \u79f0\u8d5e Salesforce Service Cloud \u7684\u201c\u6574\u4f53\u53ef\u884c\u6027\u548c\u521b\u65b0\u6027\u201d\uff0c\u5b83\u5438\u5f15\u4e86\u4e0d\u540c\u7684\u884c\u4e1a\u548c\u7ec6\u5206\u5e02\u573a\u3002\u5728\u6b64\u8fc7\u7a0b\u4e2d\uff0c\u5206\u6790\u5e08\u6307\u51fa\uff0cCRM \u73b0\u5728\u662f Salesforce \u6700\u5927\u7684\u521b\u6536\u4ea7\u54c1\uff0c\u8fd9\u8ba9\u4eba\u4eec\u611f\u53d7\u5230\u4e86\u8be5\u89e3\u51b3\u65b9\u6848\u7684\u957f\u671f\u53ef\u884c\u6027\u3002\u6b64\u5916\uff0cGartner 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