{"id":24375,"date":"2023-09-20T22:43:07","date_gmt":"2023-09-20T14:43:07","guid":{"rendered":"https:\/\/www.xiazhi.co\/?p=24375"},"modified":"2025-03-19T10:04:30","modified_gmt":"2025-03-19T02:04:30","slug":"crm-analytics-service-analytics","status":"publish","type":"post","link":"https:\/\/www.xiazhi.co\/en\/crm-analytics-service-analytics\/","title":{"rendered":"CRM\u5206\u6790\uff1a\u670d\u52a1\u5206\u6790"},"content":{"rendered":"<p>\u5e2e\u52a9\u6574\u4e2a\u56e2\u961f\u91ca\u653e Service \u6570\u636e\u7684\u5168\u90e8\u529f\u80fd\u3002\u501f\u52a9\u4f7f\u7528\u4eea\u8868\u677f\u8bbe\u8ba1\u5668\u6784\u5efa\u7684\u5168\u65b0\u4eea\u8868\u677f\uff0c\u6784\u5efa\u6210\u529f\u7684\u670d\u52a1\u56e2\u961f\u4ece\u672a\u5982\u6b64\u7b80\u5355\u3002<\/p>\n\n\n\n<p>\u73b0\u573a\u670d\u52a1\u5206\u6790\u4f7f\u670d\u52a1\u7ecf\u7406\u80fd\u591f\u5e2e\u52a9\u4ed6\u4eec\u7684\u6280\u672f\u4eba\u5458\u63d0\u4f9b\u4e2a\u6027\u5316\u3001\u53ef\u64cd\u4f5c\u7684\u5ba2\u6237\u670d\u52a1<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u670d\u52a1\u5206\u6790\u4e3b\u9875<\/h2>\n\n\n\n<p>\u901a\u8fc7\u9876\u7ea7\u5173\u952e\u7ee9\u6548\u6307\u6807 \uff08KPI\uff09 \u7684\u6982\u8ff0\u5f00\u59cb\u63a2\u7d22\u670d\u52a1\u5206\u6790\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/preview_service1.png\" alt=\"Service Analytics Home \u4eea\u8868\u677f\u9884\u89c8\u56fe\u50cf\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u672a\u5173\u95ed\u670d\u52a1\u6848\u4f8b<\/h2>\n\n\n\n<p>\u4eea\u8868\u677f\uff0c\u7528\u4e8e\u63d0\u4f9b\u5f53\u524d\u672a\u7ed3\u6848\u4f8b\u5de5\u4f5c\u8d1f\u8f7d\u7684\u89c6\u56fe\u5e76\u5e2e\u52a9\u786e\u5b9a\u5de5\u4f5c\u7684\u4f18\u5148\u7ea7\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/preview_service2.png\" alt=\"Service Open Cases \u4eea\u8868\u677f\u9884\u89c8\u56fe\u50cf\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u5ba2\u6237\u56e2\u961f\u7ee9\u6548<\/h2>\n\n\n\n<p>\u6839\u636e\u5173\u952e\u6d3b\u52a8\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u6307\u6807\u663e\u793a\u5ea7\u5e2d\u548c\u56e2\u961f\u7ee9\u6548\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/preview_service3.png\" alt=\"Service Agent Performance \u4eea\u8868\u677f\u9884\u89c8\u56fe\u50cf\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u670d\u52a1\u6211\u7684\u7ee9\u6548<\/h2>\n\n\n\n<p>\u8ba9\u5ba2\u670d\/\u5ea7\u5e2d\u4e86\u89e3\u81ea\u5df1\u7684\u5de5\u4f5c\u6548\u7387\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u59cb\u7ec8\u4e86\u89e3\u81ea\u5df1\u5728 CRM \u4e2d\u8ddf\u8e2a\u7684\u76ee\u6807\u7684\u7ed3\u679c\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/preview_service4.png\" alt=\"Service My Performance \u4eea\u8868\u677f\u9884\u89c8\u56fe\u50cf\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u73b0\u573a\u670d\u52a1\u5de5\u4f5c\u8ba2\u5355\u6982\u8ff0<\/h2>\n\n\n\n<p>\u7528\u4e8e\u5206\u6790\u5de5\u4f5c\u8ba2\u5355\u7684\u5b8c\u6574\u4eea\u8868\u677f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/preview_fsl1.png\" alt=\"Field Service WorkOrder Overview \u4eea\u8868\u677f\u9884\u89c8\u56fe\u50cf\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u73b0\u573a\u670d\u52a1\u6280\u672f\u5458\u7ee9\u6548<\/h2>\n\n\n\n<p>\u7528\u4e8e\u5206\u6790\u6280\u672f\u4eba\u5458\u7ee9\u6548\u7684\u5b8c\u6574\u4eea\u8868\u677f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/preview_fsl2.png\" alt=\"Field Service Technician Performance \u4eea\u8868\u677f\u9884\u89c8\u56fe\u50cf\"\/><\/figure>\n<div class=\"pld-like-dislike-wrap pld-template-1\">\r\n    <div class=\"pld-like-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger\" title=\"\" data-post-id=\"24375\" data-trigger-type=\"like\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-up\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-like-count-wrap pld-count-wrap\">0    <\/span>\r\n<\/div><div class=\"pld-dislike-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-dislike-trigger pld-like-dislike-trigger\" title=\"\" data-post-id=\"24375\" data-trigger-type=\"dislike\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-down\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-dislike-count-wrap pld-count-wrap\">0<\/span>\r\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u5e2e\u52a9\u6574\u4e2a\u56e2\u961f\u91ca\u653e Service \u6570\u636e\u7684\u5168\u90e8\u529f\u80fd\u3002\u501f\u52a9\u4f7f\u7528\u4eea\u8868\u677f\u8bbe\u8ba1\u5668\u6784\u5efa\u7684\u5168\u65b0\u4eea\u8868\u677f\uff0c\u6784\u5efa\u6210\u529f\u7684\u670d\u52a1\u56e2\u961f\u4ece\u672a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":24379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[350,347,352],"class_list":["post-24375","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","tag-crm-analysis","tag-347","tag-352"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts\/24375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/comments?post=24375"}],"version-history":[{"count":1,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts\/24375\/revisions"}],"predecessor-version":[{"id":34591,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts\/24375\/revisions\/34591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/media\/24379"}],"wp:attachment":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/media?parent=24375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/categories?post=24375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/tags?post=24375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}