{"id":24018,"date":"2023-09-10T21:29:22","date_gmt":"2023-09-10T13:29:22","guid":{"rendered":"https:\/\/www.xiazhi.co\/?p=24018"},"modified":"2024-11-25T14:36:42","modified_gmt":"2024-11-25T06:36:42","slug":"customer-success-manager","status":"publish","type":"post","link":"https:\/\/www.xiazhi.co\/en\/customer-success-manager\/","title":{"rendered":"\u4ec0\u4e48\u662f\u5ba2\u6237\u6210\u529f\u7ecf\u7406\uff1f[\u4f60\u9700\u8981\u77e5\u9053\u7684\u4e00\u5207]"},"content":{"rendered":"<p>\u6839\u636e\u7532\u9aa8\u6587\u7684\u4e00\u9879\u7814\u7a76\uff0c\u591a\u8fbe86%\u7684\u5ba2\u6237\u5982\u679c\u83b7\u5f97\u79ef\u6781\u7684\u4f53\u9a8c\uff0c\u613f\u610f\u4e3a\u4ea7\u54c1\u652f\u4ed8\u66f4\u591a\u8d39\u7528\u3002<\/p>\n\n\n\n<p>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u5de5\u4f5c\u662f\u786e\u4fdd\u4ed6\u4eec\u4ece\u7b2c\u4e00\u6b21\u8bbf\u95ee\u60a8\u7684\u7f51\u7ad9\u65f6\u5c31\u6355\u83b7\u5b83\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-a-customer-success-manager-does\">\u90a3\u4e48\uff0c\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u662f\u505a\u4ec0\u4e48\u7684\u5462\uff1f<\/h2>\n\n\n\n<p>\u8fd9\u662f\u4e00\u4e2a\u5feb\u901f\u7684\u7b54\u6848\uff1a<\/p>\n\n\n\n<p>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u4e3b\u8981\u5de5\u4f5c\u662f\u5c06\u60a8\u7684\u9500\u552e\u3001\u652f\u6301\u548c\u6210\u529f\u56e2\u961f\u805a\u96c6\u5728\u4e00\u8d77\uff0c\u4ee5\u4fbf\u5ba2\u6237\u5f97\u5230\u4ed6\u4eec\u60f3\u8981\u7684\u4e1c\u897f\u3002\u7136\u540e\u8fd8\u6709\u66f4\u591a\u3002<\/p>\n\n\n\n<p>\u4f46\u662f\u2014\u2014<\/p>\n\n\n\n<p>\u5b9e\u9645\u4e0a\uff0c\u8be2\u95ee\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u53ef\u4ee5\u4e3a\u60a8\u7684\u4e1a\u52a1\u505a\u4e9b\u4ec0\u4e48\u66f4\u6709\u610f\u4e49\u3002<\/p>\n\n\n\n<p>\u4e3a\u4e86\u7406\u89e3\u8fd9\u4e00\u70b9\uff0c\u8ba9\u6211\u4eec\u4ed4\u7ec6\u770b\u770b\u5ba2\u6237\u6210\u529f\u987e\u95ee\u7684\u804c\u8d23\u4ee5\u53ca\u5b83\u4eec\u4ece\u4e1a\u52a1\u89d2\u5ea6\u7684\u542b\u4e49\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. \u586b\u8865\u9500\u552e\u548c\u5ba2\u6237\u670d\u52a1\u4e4b\u95f4\u7684\u5dee\u8ddd<\/h3>\n\n\n\n<p>CSM\u5728\u9500\u552e\u4eba\u5458\u79bb\u5f00\u4ed6\u4eec\u7684\u5730\u65b9\u63a5\u624b\u5ba2\u6237\uff0c\u5e76\u5728\u6574\u4e2a\u4ea7\u54c1\u91c7\u7528\u9636\u6bb5\u6307\u5bfc\u4ed6\u4eec\u3002\u7136\u540e\uff0c\u4ed6\u4eec\u76d1\u7763\u5ba2\u6237\u652f\u6301\u6d41\u7a0b\u5e76\u4e0e\u5ba2\u6237\u5efa\u7acb\u5173\u7cfb\u3002\u901a\u8fc7\u8fd9\u6837\u505a\uff0c\u4ed6\u4eec\u5f00\u59cb\u5145\u5f53\u9500\u552e\u548c\u5ba2\u6237\u670d\u52a1\u4e4b\u95f4\u7684\u4e2d\u95f4\u4eba\uff0c\u4ed6\u4eec\u4e0d\u4ec5<a href=\"https:\/\/www.tidio.com\/blog\/customer-care\/\">\u7167\u987e\u5ba2\u6237<\/a>\uff0c\u8fd8\u8fdb\u884c\u8ffd\u52a0\u9500\u552e\u548c\u4ea4\u53c9\u9500\u552e\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"996\" height=\"1024\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-managment-cycle-1101x1200-1-e1694352748837-996x1024.png\" alt=\"\" class=\"wp-image-24030\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-managment-cycle-1101x1200-1-e1694352748837-996x1024.png 996w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-managment-cycle-1101x1200-1-e1694352748837-875x900.png 875w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-managment-cycle-1101x1200-1-e1694352748837-195x200.png 195w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-managment-cycle-1101x1200-1-e1694352748837-768x790.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-managment-cycle-1101x1200-1-e1694352748837-49x50.png 49w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-managment-cycle-1101x1200-1-e1694352748837.png 1101w\" sizes=\"(max-width: 996px) 100vw, 996px\" \/><figcaption class=\"wp-element-caption\">\u6765\u6e90\uff1a&nbsp;<a href=\"https:\/\/www.servicexrg.com\/customer-success-defined\/\">\u670d\u52a1XRG<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u6240\u6709\u8fd9\u4e9b\u64cd\u4f5c\u90fd\u53d1\u751f\u5728\u5ba2\u6237\u4f53\u9a8c\u7684\u5173\u952e\u9636\u6bb5\uff0cCSM \u7684\u89d2\u8272\u662f\u8ba9\u60a8\u7684\u5ba2\u6237\u4e86\u89e3\u60c5\u51b5\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. \u5438\u5f15\u65b0\u5ba2\u6237<\/h3>\n\n\n\n<p>\u6839\u636e<a href=\"https:\/\/www.wyzowl.com\/customer-onboarding-statistics\/\">Wyzowl\u7684\u7814\u7a76<\/a>\uff0c\u8fd163%\u7684\u5ba2\u6237\u8868\u793a\uff0c\u4ed6\u4eec\u8ba4\u4e3a\u4ed6\u4eec\u5c06\u83b7\u5f97\u552e\u540e\u7684\u652f\u6301\u6c34\u5e73\u5bf9\u4e8e\u505a\u51fa\u6700\u521d\u7684\u8d2d\u4e70\u51b3\u5b9a\u81f3\u5173\u91cd\u8981\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"278\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/level-of-support-1200x417-1-e1694352705898-1024x278.png\" alt=\"\" class=\"wp-image-24024\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/level-of-support-1200x417-1-e1694352705898-1024x278.png 1024w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/level-of-support-1200x417-1-e1694352705898-900x245.png 900w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/level-of-support-1200x417-1-e1694352705898-200x54.png 200w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/level-of-support-1200x417-1-e1694352705898-768x209.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/level-of-support-1200x417-1-e1694352705898-184x50.png 184w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/level-of-support-1200x417-1-e1694352705898.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u56e0\u6b64\uff0cCSM \u7684\u9996\u8981\u4efb\u52a1\u4e4b\u4e00\u662f\u65b0\u5ba2\u6237\u7684\u5165\u804c\u6d41\u7a0b\u4e5f\u5c31\u4e0d\u8db3\u4e3a\u5947\u4e86\u3002\u6bd5\u7adf\uff0c\u5ba2\u6237\u9700\u8981\u77e5\u9053\u5982\u4f55\u4f7f\u7528\u60a8\u7684\u4ea7\u54c1\u4ee5\u53ca\u5b83\u5982\u4f55\u5e2e\u52a9\u4ed6\u4eec\u5b9e\u73b0\u4e1a\u52a1\u76ee\u6807\u3002<\/p>\n\n\n\n<p>\u4e00\u65e6CSM\u8bc4\u4f30\u4e86\u54ea\u4e9b\u529f\u80fd\u5bf9\u5ba2\u6237\u81f3\u5173\u91cd\u8981\uff0c\u4ed6\u4eec\u5c31\u53ef\u4ee5\u4e13\u6ce8\u4e8e\u6559\u4ed6\u4eec\u5982\u4f55\u4f18\u5316\u4ea7\u54c1\u7684\u4f7f\u7528\u3002\u4e00\u65e6\u5ba2\u6237\u770b\u5230\u60a8\u7684\u4ea7\u54c1\u53ef\u4ee5\u7ed9\u4ed6\u4eec\u5e26\u6765\u7684\u4ef7\u503c\uff0c\u4ed6\u4eec\u5c31\u4f1a\u66f4\u9891\u7e41\u5730\u4f7f\u7528\u5b83\u6765\u5b9e\u73b0\u4ed6\u4eec\u7684\u4e1a\u52a1\u76ee\u6807\u3002<\/p>\n\n\n\n<p><strong>\u63a8\u8350\u9605\u8bfb<\/strong><\/p>\n\n\n\n<p>\u8bd5\u56fe\u5f04\u6e05\u695a\u5982\u4f55\u4ee5\u6b63\u786e\u7684\u65b9\u5f0f\u5f00\u59cb\u5165\u804c\u6d41\u7a0b\uff1f\u9605\u8bfb\u6211\u4eec\u5173\u4e8e\u5982\u4f55\u5411\u65b0\u5ba2\u6237\u64b0\u5199\u5165\u804c\u7535\u5b50\u90ae\u4ef6\u7684\u6587\u7ae0\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. \u7ba1\u7406\u5ba2\u6237\u5173\u7cfb<\/h3>\n\n\n\n<p>\u867d\u7136\u9500\u552e\u548c\u5ba2\u6237\u670d\u52a1\u4fa7\u91cd\u4e8e\u5ba2\u6237\u7684\u77ed\u671f\u5e78\u798f\u611f\uff0c\u4f46CSM\u7684\u4e3b\u8981\u76ee\u6807\u4e4b\u4e00\u662f\u4e0e\u5ba2\u6237\u5efa\u7acb\u6301\u4e45\u7684\u5173\u7cfb\u3002\u5f53\u6f5c\u5728\u5ba2\u6237\u6ce8\u518c\u670d\u52a1\u6216\u8d2d\u4e70\u4ea7\u54c1\u65f6\uff0c\u4ed6\u4eec\u7684\u627f\u8bfa\u624d\u521a\u521a\u5f00\u59cb\u3002<\/p>\n\n\n\n<p>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u804c\u8d23\u662f\u7ef4\u6301\u5b83\u3002<\/p>\n\n\n\n<p>\u505a\u5230\u8fd9\u4e00\u70b9\u7684\u65b9\u6cd5\u4e4b\u4e00\u662f\u521b\u5efa\u4e00\u4e2a\u5f00\u653e\u7684\u6c9f\u901a\u6e20\u9053\uff0c\u66f4\u4f55\u51b5<a href=\"https:\/\/www.salesforce.com\/form\/pdf\/state-of-the-connected-customer-2nd-edition\/\">76%\u7684\u5ba2\u6237<\/a>\u8868\u793a\u4ed6\u4eec\u5e0c\u671b\u516c\u53f8\u4e86\u89e3\u4ed6\u4eec\u7684\u9700\u6c42\u3002\u6ca1\u6709\u6bd4\u7ecf\u5e38\u6c9f\u901a\u66f4\u597d\u7684\u65b9\u6cd5\u4e86\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"283\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352052497-1024x283.png\" alt=\"\" class=\"wp-image-24019\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352052497-1024x283.png 1024w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352052497-900x249.png 900w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352052497-200x55.png 200w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352052497-768x212.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352052497.png 1043w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u8fd9\u6837\uff0c\u5ba2\u6237\u77e5\u9053\u4ed6\u4eec\u7684\u9700\u6c42\u5c06\u88ab\u503e\u542c\uff0cCSM\u5728\u4fe1\u4efb\u7684\u57fa\u7840\u4e0a<a href=\"https:\/\/www.xiazhi.co\/en\/archives\/23993\/\" title=\"\u4ec0\u4e48\u662f\u5ba2\u6237\u5173\u7cfb\uff1f\u5b9a\u4e49\u3001\u6536\u76ca\u548c\u6280\u5de7\">\u53d1\u5c55\u5ba2\u6237\u5173\u7cfb<\/a>\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. \u4e3b\u52a8\u89e3\u51b3\u5ba2\u6237\u95ee\u9898<\/h3>\n\n\n\n<p>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u5bc6\u5207\u5173\u6ce8\u4ed6\u4eec\u7684\u5ba2\u6237\uff0c\u5e76\u5b9a\u671f\u4e0e\u4ed6\u4eec\u8054\u7cfb\uff0c\u6709\u65f6\u6bcf\u4e24\u5468\u6216\u6bcf\u5468\u4e00\u6b21\u3002\u4e00\u81f4\u7684\u6c9f\u901a\u548c\u89c2\u5bdf\u5ba2\u6237\u7684\u6ee1\u610f\u5ea6\u4f7f\u4ed6\u4eec\u80fd\u591f\u9884\u89c1\u6f5c\u5728\u7684\u95ee\u9898\uff0c\u5e76\u5728\u95ee\u9898\u51fa\u73b0\u4e4b\u524d\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n\n\n\n<p>\u5982\u679c\u53d1\u751f\u4e0d\u5c5e\u4e8eCSM\u804c\u8d23\u8303\u56f4\u5185\u7684\u6280\u672f\u6216\u6b21\u8981\u4ea7\u54c1\u95ee\u9898\uff0c\u5b83\u4eec\u5c06\u5145\u5f53\u5ba2\u6237\u548c\u5ba2\u6237\u652f\u6301\u56e2\u961f\u4e4b\u95f4\u7684\u7ebd\u5e26\u3002\u7531\u4e8e\u5feb\u901f\u5e72\u9884\uff0c\u65e0\u8bba\u95ee\u9898\u7684\u6027\u8d28\u5982\u4f55\uff0cCSM \u90fd\u80fd\u51cf\u5c11\u5ba2\u6237\u6d41\u5931\uff0c\u5e76\u6709\u66f4\u9ad8\u7684\u673a\u4f1a\u63d0\u9ad8\u5ba2\u6237\u4fdd\u7559\u7387\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"338\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352109229.png\" alt=\"\" class=\"wp-image-24020\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352109229.png 993w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352109229-900x306.png 900w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352109229-200x68.png 200w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/1694352109229-768x261.png 768w\" sizes=\"(max-width: 993px) 100vw, 993px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">5. \u51cf\u5c11\u5ba2\u6237\u6d41\u5931<\/h3>\n\n\n\n<p>\u6839\u636e<a href=\"https:\/\/www.invespcro.com\/blog\/saas-customer-acquisition\/\">Invespro<\/a>\u7684\u6570\u636e\uff0c\u53ea\u670917%\u7684SaaS\u5ba2\u6237\u6bcf\u5929\u767b\u5f55\u4ed6\u4eec\u7684\u670d\u52a1\uff0c50%\u7684\u5ba2\u6237\u6bcf\u6708\u767b\u5f55\u4ed6\u4eec\u7684SaaS\u95e8\u6237\u4e0d\u5230\u4e00\u6b21\uff08\uff01\uff09\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"396\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/login-in-1200x540-1-e1694352728822-1024x396.png\" alt=\"\" class=\"wp-image-24026\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/login-in-1200x540-1-e1694352728822-1024x396.png 1024w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/login-in-1200x540-1-e1694352728822-900x348.png 900w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/login-in-1200x540-1-e1694352728822-200x77.png 200w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/login-in-1200x540-1-e1694352728822-768x297.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/login-in-1200x540-1-e1694352728822-129x50.png 129w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/login-in-1200x540-1-e1694352728822.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u8fd9\u5c31\u662f\u4e3a\u4ec0\u4e48\u5ba2\u6237\u6210\u529f\u56e2\u961f\u4ee3\u8868\u7684\u4e3b\u8981\u5de5\u4f5c\u4e4b\u4e00\u662f\u786e\u4fdd\u5ba2\u6237\u59cb\u7ec8\u5982\u4e00\u5730\u4f7f\u7528\u60a8\u7684\u670d\u52a1\u3002\u5426\u5219\uff0c\u5ba2\u6237\u5c06\u65e0\u6cd5\u51c6\u786e\u8bc4\u4f30\u60a8\u7684\u89e3\u51b3\u65b9\u6848\u4e3a\u5176\u4e1a\u52a1\u5e26\u6765\u7684\u4ef7\u503c\u3002<\/p>\n\n\n\n<p>\u4e3a\u4e86\u51cf\u5c11\u5ba2\u6237\u6d41\u5931\uff0cCSM \u901a\u8fc7\u76d1\u63a7\u5ba2\u6237\u4f7f\u7528\u7684\u529f\u80fd\u6765<strong>\u5206\u6790\u4ea7\u54c1\u4f7f\u7528\u6a21\u5f0f<\/strong>\u3002\u8fd9\u4f7f\u4ed6\u4eec\u80fd\u591f\u786e\u5b9a\u54ea\u4e9b\u6309\u9884\u671f\u5de5\u4f5c\uff0c\u54ea\u4e9b\u9700\u8981\u91cd\u5927\u6539\u8fdb\u3002<\/p>\n\n\n\n<p>\u4ed6\u4eec\u8fd8<strong>\u8ddf\u8e2a\u5ba2\u6237\u7684\u7ec4\u7ec7\u53d8\u5316<\/strong>\uff0c\u56e0\u4e3a\u7ec4\u7ec7\u4eba\u5458\u6d41\u52a8\u53ef\u80fd\u662f\u53ef\u80fd\u6d41\u5931\u7684\u6307\u6807\uff0c\u5c24\u5176\u662f\u5728\u51b3\u7b56\u4eba\u5458\u79bb\u5f00\u516c\u53f8\u7684\u60c5\u51b5\u4e0b\u3002CSM\u5bc6\u5207\u5173\u6ce8\u8fd9\u4e9b\u53d8\u5316\uff0c\u5e76\u786e\u5b9a\u4e0e\u516c\u53f8\u65b0\u5458\u5de5\u4fdd\u6301\u4e00\u81f4\u7684\u6700\u4f73\u7b56\u7565\u3002<\/p>\n\n\n\n<p>\u6700\u540e\u4f46\u5e76\u975e\u6700\u4e0d\u91cd\u8981\u7684\u4e00\u70b9\u662f\uff0c\u4ed6\u4eec\u901a\u8fc7\u7ec4\u7ec7\u7814\u8ba8\u4f1a\u3001\u8bb2\u4e60\u73ed\u548c\u8ba4\u8bc1\u8bfe\u7a0b\u6765<strong>\u5b9a\u671f\u57f9\u8bad<\/strong>\u5ba2\u6237\uff0c\u4ee5\u6fc0\u52b1\u5ba2\u6237\u4f7f\u7528\u4ea7\u54c1\u6216\u670d\u52a1\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. \u5021\u5bfc\u4ea7\u54c1\u548c\u54c1\u724c<\/h3>\n\n\n\n<p>\u901a\u8fc7\u4e0e\u5ba2\u6237\u53ca\u5176\u56e2\u961f\u6210\u5458\u5bc6\u5207\u5408\u4f5c\uff0cCSM \u53ef\u4ee5\u63d0\u9ad8\u60a8\u5728\u5e02\u573a\u4e0a\u7684\u58f0\u8a89\u548c\u83b7\u5f97\u63a8\u8350\u7684\u673a\u4f1a\u3002<\/p>\n\n\n\n<p>\u8d34\u8fd1\u5ba2\u6237\u7684\u771f\u5b9e\u9700\u6c42\u53ef\u4ee5\u5c06CSM\u53d8\u6210\u60a8\u6709\u53f2\u4ee5\u6765\u6700\u597d\u7684\u516c\u5173\u4ee3\u7406\u3002<\/p>\n\n\n\n<p>\u4f46\u8fd8\u6709\u66f4\u591a\u3002\u4e00\u4e2a\u597d\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u8fd8\u5c06\u5e2e\u52a9\u60a8\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7ec6\u5206\u60a8\u7684\u5ba2\u6237\uff0c\u4ee5\u4fbf\u5728\u6b63\u786e\u7684\u65f6\u95f4\u5438\u5f15\u4ed6\u4eec\u5e76\u63d0\u9ad8\u54c1\u724c\u5fe0\u8bda\u5ea6<\/li>\n\n\n\n<li>\u8ba9\u60a8\u7684\u5fe0\u5b9e\u5ba2\u6237\u63a8\u5e7f\u60a8\u7684\u54c1\u724c\u5e76\u8d62\u5f97\u65b0\u4e1a\u52a1<\/li>\n\n\n\n<li>\u6839\u636e\u5ba2\u6237\u6848\u4f8b\u64b0\u5199\u6848\u4f8b\u7814\u7a76\uff0c\u5efa\u7acb\u4fe1\u4efb<\/li>\n<\/ul>\n\n\n\n<p>\u8fd8\u6709\u66f4\u591a\uff01<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"266\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/referrals-1200x382-1-e1694352739694-1024x266.png\" alt=\"\" class=\"wp-image-24028\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/referrals-1200x382-1-e1694352739694-1024x266.png 1024w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/referrals-1200x382-1-e1694352739694-900x234.png 900w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/referrals-1200x382-1-e1694352739694-200x52.png 200w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/referrals-1200x382-1-e1694352739694-768x200.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/referrals-1200x382-1-e1694352739694-192x50.png 192w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/referrals-1200x382-1-e1694352739694.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u6765\u6e90\uff1a&nbsp;<a href=\"https:\/\/www.thinkimpact.com\/b2b-referral-statistics\/\">\u601d\u8003\u5f71\u54cd<\/a><\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">7. \u51cf\u8f7b\u5ba2\u6237\u652f\u6301\u56e2\u961f\u7684\u8d1f\u62c5<\/h3>\n\n\n\n<p>\u5c3d\u7ba1\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u804c\u4f4d\u63cf\u8ff0\u6ca1\u6709\u76f4\u63a5\u8bf4\u660e\uff0c\u4f46 CSM \u53ef\u4ee5\u5e2e\u52a9\u5ba2\u6237\u652f\u6301\u5904\u7406\u4ed6\u4eec\u7684\u5de5\u4f5c\u91cf\u3002<\/p>\n\n\n\n<p>\u5982\u4f55\uff1f<\/p>\n\n\n\n<p>\u597d\u5427\uff0cCSM \u901a\u5e38\u4f1a\u4e3a\u60a8\u7684\u5ba2\u6237\u63d0\u4f9b\u6709\u5173\u5982\u4f55\u4f7f\u7528\u60a8\u7684\u4ea7\u54c1\u6765\u6ee1\u8db3\u7279\u5b9a\u4e1a\u52a1\u9700\u6c42\u7684\u4e2a\u6027\u5316\u57f9\u8bad\u8bfe\u7a0b\u3002<\/p>\n\n\n\n<p>\u7ecf\u8fc7\u57f9\u8bad\u7684\u5ba2\u6237\u5c06\u4e86\u89e3\u89e3\u51b3\u65b9\u6848\u7684\u6765\u9f99\u53bb\u8109\uff0c\u56e0\u6b64\u4ed6\u4eec\u5c06\u80fd\u591f\u72ec\u7acb\u5904\u7406\u65e5\u5e38\u6311\u6218\uff0c\u800c\u4e0d\u4f1a\u6253\u6270\u7e41\u5fd9\u7684\u652f\u6301\u4ee3\u7406\uff08\u592a\u591a\uff09\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-is-customer-success-different\">\u5ba2\u6237\u6210\u529f\u4e0e\u5ba2\u6237\u670d\u52a1\u6709\u4f55\u4e0d\u540c\uff1f<\/h2>\n\n\n\n<p>\u7b80\u5355\u5730\u8bf4\uff1a<\/p>\n\n\n\n<p>\u5ba2\u6237\u670d\u52a1\u7684\u4f5c\u7528\u662f\u5728\u51fa\u73b0\u95ee\u9898\u65f6\u63d0\u4f9b\u652f\u6301\u3002\u76f8\u6bd4\u4e4b\u4e0b\uff0c\u5ba2\u6237\u7684\u6210\u529f\u5728\u4e8e\u8bc6\u522b\u548c\u89e3\u51b3\u672a\u6765\u53ef\u80fd\u51fa\u73b0\u7684\u95ee\u9898\u3002<\/p>\n\n\n\n<p>\u4f46\u662f\uff0c\u4e3a\u4ec0\u4e48\u8981\u5c06\u91cd\u70b9\u4ece\u6b64\u65f6\u6b64\u5730\u8f6c\u79fb\u5230\u672a\u6765\u5462\uff1f<\/p>\n\n\n\n<p>\u9996\u5148\uff0c\u56e0\u4e3a\u5f53\u60a8\u5c1d\u8bd5\u8ffd\u52a0\u9500\u552e\u65f6\uff0c\u57f9\u517b\u7684\u5ba2\u6237\u66f4\u6709\u53ef\u80fd\u5411\u60a8\u8d2d\u4e70\uff0c\u800c\u5ba2\u6237\u53ea\u662f\u56e0\u4e3a\u60a8\u89e3\u51b3\u4e86\u4ed6\u4eec\u7684\u95ee\u9898\u800c<em>\u611f\u5230\u6ee1\u610f<\/em>\u3002<\/p>\n\n\n\n<p>\u53e6\u4e00\u65b9\u9762\uff0c<a href=\"https:\/\/www.pearson.ch\/Informatik\/Pearson\/EAN\/9780137058297\/Marketing-Metrics\">\u7814\u7a76\u8868\u660e<\/a>\uff0c\u4e0e\u5411\u65b0\u5ba2\u6237\u9500\u552e\u76f8\u6bd4\uff0c\u5411\u73b0\u6709\u5ba2\u6237\u9500\u552e\u7684\u53ef\u80fd\u6027\u9ad8\u51fa 14 \u500d\u3002\u8fd9\u5c31\u662f\u4e3a\u4ec0\u4e48\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u7279\u6743\u662f\u786e\u4fdd\u6240\u6709\u73b0\u6709\u5ba2\u6237\u90fd\u4fdd\u6301\u6ee1\u610f\u3002<\/p>\n\n\n\n<p>\u7b80\u800c\u8a00\u4e4b\uff0c\u5ba2\u6237\u7684\u6210\u529f\u5728\u4e8e\u9884\u6d4b\u706b\u707e\u53ef\u80fd\u4ece\u54ea\u91cc\u5f00\u59cb\u5e76\u91c7\u53d6\u9884\u9632\u63aa\u65bd\uff0c\u800c\u5ba2\u6237\u670d\u52a1\u90e8\u95e8\u5728\u706b\u707e\u5f00\u59cb\u540e\u5c31\u4f1a\u5c06\u5176\u6251\u706d\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"952\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/support-success-table-1200x1185-1-e1694352756867-1024x952.png\" alt=\"\" class=\"wp-image-24031\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/support-success-table-1200x1185-1-e1694352756867-1024x952.png 1024w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/support-success-table-1200x1185-1-e1694352756867-900x837.png 900w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/support-success-table-1200x1185-1-e1694352756867-200x186.png 200w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/support-success-table-1200x1185-1-e1694352756867-768x714.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/support-success-table-1200x1185-1-e1694352756867-54x50.png 54w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/support-success-table-1200x1185-1-e1694352756867.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u6765\u6e90\uff1a<a href=\"https:\/\/impulsecreative.com\/blog\/wtf-is-customer-success-and-how-do-you-achieve-it\">\u51b2\u52a8\u521b\u610f<\/a><\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u4e0e\u5ba2\u6237\u7ecf\u7406<\/h3>\n\n\n\n<p>CSM \u89d2\u8272\u4e5f\u5f88\u5bb9\u6613\u4e0e\u5ba2\u6237\u7ecf\u7406\u7684\u89d2\u8272\u6df7\u6dc6\u3002<\/p>\n\n\n\n<p>\u5ba2\u6237\u7ecf\u7406\u5145\u5f53\u5ba2\u6237\u7684\u5355\u70b9\u8054\u7cfb\u4eba\uff0c\u4e0e\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7c7b\u4f3c\uff0c\u4ed6\u4eec\u4f1a\u5b9a\u671f\u4e0e\u4ed6\u4eec\u4e92\u52a8\u3002\u7136\u800c\uff0c\u8fd9\u4e9b\u4e92\u52a8\u4ec5\u9650\u4e8e\u67d0\u4e9b\u6d3b\u52a8\uff0c\u4f8b\u5982\u5b63\u5ea6\u7ee9\u6548\u8bc4\u4f30\u6216\u6708\u5ea6\u7535\u8bdd\u4f1a\u8bae\u3002<\/p>\n\n\n\n<p>\u4e0e\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u76f8\u53cd\uff0c\u5ba2\u6237\u7ecf\u7406\u4e0d\u53c2\u4e0e\u5ba2\u6237\u7684\u65e5\u5e38\u6d3b\u52a8\uff0c\u56e0\u6b64\u4ed6\u4eec\u901a\u5e38\u65e0\u6cd5\u5bf9\u5ba2\u6237\u7684\u4e1a\u52a1\u9700\u6c42\u6709\u5982\u6b64\u5e7f\u6cdb\u7684\u6982\u8ff0\u3002<\/p>\n\n\n\n<p>\u8fd9\u5e76\u4e0d\u610f\u5473\u7740\u5ba2\u6237\u6210\u529f\u7ba1\u7406\u66f4\u91cd\u8981\u3002\u7136\u800c\uff0c\u5b83\u8868\u660e\uff0c\u5bf9\u5ba2\u6237\u7684\u6597\u4e89\u5177\u6709360\u00b0\u89c6\u89d2\u7684\u4e13\u5bb6\u5c06\u5728\u4ee5\u5ba2\u6237\u4e3a\u5bfc\u5411\u7684\u4f01\u4e1a\u4e2d\u8d8a\u6765\u8d8a\u53d7\u5230\u91cd\u89c6\u3002<\/p>\n\n\n\n<p>\u4e8b\u5b9e\u4e0a\uff0c\u8fd9\u6b63\u662fLinkedIn<a href=\"https:\/\/www.linkedin.com\/pulse\/customer-success-manager-future-profession-lidia-krasowski#:~:text=According%20to%20LinkedIn's%20'2020%20Emerging,a%2015x%20increase%20since%202015.\">\u7684\u300a2020\u5e74\u65b0\u5174\u5c31\u4e1a\u62a5\u544a<\/a>\u300b\u6240\u63ed\u793a\u7684\uff1a<\/p>\n\n\n\n<p>\u5ba2\u6237\u6210\u529f\u4e13\u5bb6\u804c\u4f4d\u5728\u7f8e\u56fd\u589e\u957f\u6700\u5feb\u7684 6 \u4e2a\u767d\u9886\u804c\u4f4d\u4e2d\u6392\u540d\u7b2c 15\uff0c\u81ea 7 \u5e74\u4ee5\u6765\u589e\u957f\u4e86 2015 \u500d\uff0c\u4ee4\u4eba\u5370\u8c61\u6df1\u523b\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u804c\u4f4d\u63cf\u8ff0\u662f\u4ec0\u4e48\u6837\u7684\uff1f<\/h2>\n\n\n\n<p>\u73b0\u5728\uff0c\u8ba9\u6211\u4eec\u770b\u4e00\u4e2a\u5178\u578b\u7684\u5ba2\u6237\u7ecf\u7406\u804c\u4f4d\u63cf\u8ff0\uff1a<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u5bc6\u5207\u53c2\u4e0e\u5ba2\u6237\u4e0e\u4e1a\u52a1\u5173\u7cfb\u7684\u5404\u4e2a\u9636\u6bb5\uff0c\u5e76\u4ece\u5ba2\u6237\u51b3\u5b9a\u8d2d\u4e70\u6211\u4eec\u4ea7\u54c1\u7684\u90a3\u4e00\u523b\u8d77\uff0c\u5c31\u5bf9\u5ba2\u6237\u751f\u547d\u5468\u671f\u6301\u9e1f\u77b0\u56fe\u3002<br><br>\u60a8\u7684\u4e3b\u8981\u804c\u8d23\u662f\u7ef4\u62a4\u548c\u63a7\u5236\u6211\u4eec\u5ba2\u6237\u7684\u4e2a\u4eba\u8d44\u6599\uff0c\u4ee5\u53ca\u76d1\u63a7\u6574\u4f53\u53c2\u4e0e\u5ea6\u548c\u6d3b\u52a8\u3002\u4f5c\u4e3aCSM\uff0c\u60a8\u5c06\u5728CSM\u8f6f\u4ef6\u7684\u5e2e\u52a9\u4e0b\u7ba1\u7406\u6240\u6709\u4efb\u52a1\uff0c\u4ee5\u6210\u529f\u76d1\u63a7\u4e2a\u4eba\u6570\u636e\u5e76\u53d1\u73b0\u6574\u4e2a\u5ba2\u6237\u7fa4\u7684\u6d3b\u52a8\u6a21\u5f0f\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>\u5efa\u8bae\u6765\u6e90<\/strong><\/p>\n\n\n\n<p>\u67e5\u770b\u5176\u4ed6<a href=\"https:\/\/www.jobhero.com\/job-description\/examples\/customer-service\/success-manager\">\u793a\u4f8b CSM \u804c\u4f4d\u63cf\u8ff0<\/a>\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u5178\u578b\u804c\u8d23<\/h3>\n\n\n\n<p>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u804c\u8d23\u56e0\u884c\u4e1a\u800c\u5f02\u3002<\/p>\n\n\n\n<p>\u6bd5\u7adf\uff0c\u4e0eSaaS\u4e1a\u52a1\u76f8\u6bd4\uff0c\u822a\u7a7a\u516c\u53f8\u5c06\u6709\u4e0d\u540c\u7684\u671f\u671b\u3002<\/p>\n\n\n\n<p>\u4f46\u662f\uff0cCSM\u7684\u804c\u8d23\u548c\u8d23\u4efb\u7c7b\u578b\u901a\u5e38\u6709\u4e00\u4e9b\u5171\u540c\u70b9\uff0c\u5b83\u4eec\u53ef\u80fd\u5305\u62ec\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4e0e\u5ba2\u6237\u652f\u6301\u548c\u9500\u552e\u56e2\u961f\u8fdb\u884c\u8de8\u804c\u80fd\u5408\u4f5c<\/li>\n\n\n\n<li>\u5c06\u7279\u5b9a\u95ee\u9898\u59d4\u6d3e\u7ed9\u4e13\u95e8\u7684\u56e2\u961f<\/li>\n\n\n\n<li>\u76d1\u7763\u65b0\u5ba2\u6237\u7684\u5165\u804c\u6d41\u7a0b<\/li>\n\n\n\n<li>\u7ba1\u7406\u5ba2\u6237\u7684\u5e10\u6237<\/li>\n\n\n\n<li>\u4f5c\u4e3a\u5ba2\u6237\u57f9\u8bad\u548c\u89e3\u51b3\u95ee\u9898\u7684\u7b2c\u4e00\u8054\u7cfb\u4eba<\/li>\n\n\n\n<li>\u53ca\u65f6\u89e3\u51b3\u5ba2\u6237\u652f\u6301\u95ee\u9898<\/li>\n\n\n\n<li>\u901a\u8fc7\u5728\u6574\u4e2a\u5ba2\u6237\u751f\u547d\u5468\u671f\u4e2d\u63d0\u4f9b\u4e3b\u52a8\u652f\u6301\uff0c\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u5e76\u5efa\u7acb\u5ba2\u6237\u5173\u7cfb<\/li>\n\n\n\n<li>\u76d1\u63a7\u5ba2\u6237\u4e92\u52a8<\/li>\n\n\n\n<li>\u4ea7\u751f\u9500\u552e\u7ebf\u7d22<\/li>\n\n\n\n<li>\u62a5\u544a\u6240\u91c7\u53d6\u884c\u52a8\u7684\u6709\u6548\u6027<\/li>\n\n\n\n<li>\u901a\u8fc7\u8c03\u67e5\u3001\u53cd\u9988\u4f1a\u8bae\u3001\u5bf9\u8bdd\u6355\u6349\u5ba2\u6237\u7684\u58f0\u97f3<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u4e3b\u8981\u6210\u5c31<\/h3>\n\n\n\n<p>\u5728\u8fd9\u4e2a\u89d2\u8272\u4e2d\uff0c\u60a8\u53ef\u4ee5\u671f\u671b\u5b9e\u9645\u5b9e\u73b0\u4ec0\u4e48\u6837\u7684\u76ee\u6807\uff1f<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u662f\u6210\u529f\u7684CSM\u53ef\u4ee5\u88c5\u9970\u5176\u7b80\u5386\u7684\u51e0\u4e2a\u793a\u4f8b\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c06\u4ed8\u8d39\u8ba2\u9605\u91c7\u7528\u7387\u63d0\u9ad8\u4e86 x%<\/li>\n\n\n\n<li>\u4e0e\u4e3b\u8981\u5229\u76ca\u76f8\u5173\u8005\u4fdd\u6301 X% \u7684\u9876\u7ea7\u5ba2\u6237<\/li>\n\n\n\n<li>\u901a\u8fc7\u6210\u529f\u7684\u8425\u9500\u6d3b\u52a8\u5c06\u5347\u7ea7\u7387\u63d0\u9ad8 X%<\/li>\n\n\n\n<li>\u5c06\u73b0\u6709\u5ba2\u6237\u7684\u4ea7\u54c1\u5347\u7ea7\u589e\u52a0 X%<\/li>\n\n\n\n<li>\u8d85\u8fc7\u5e74\u5ea6\u76ee\u6807\uff0c\u5ba2\u6237\u7eed\u8ba2\u7387\u8d85\u8fc7 X%<\/li>\n\n\n\n<li>\u5c06\u6240\u6709\u8d26\u6237\u7684 X% \u8f6c\u6362\u4e3a\u5e38\u89c4\u53c2\u8003\u5ba2\u6237<\/li>\n\n\n\n<li>\u5408\u683c\u6f5c\u5728\u5ba2\u6237\u73af\u6bd4\u589e\u957f X %<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\uff1a\u6307\u6807<\/h3>\n\n\n\n<p>\u8ba9\u6211\u4eec\u89e3\u51b3\u623f\u95f4\u91cc\u7684\u5927\u8c61\u2014\u2014<\/p>\n\n\n\n<p>\u5982\u4f55\u8861\u91cf\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u7ee9\u6548\uff1f<\/p>\n\n\n\n<p>\u6211\u4eec\u5c06\u4ed6\u4eec\u7684\u5ba2\u6237\u6210\u529f\u6307\u6807\u5206\u4e3a\u4e09\u4e2a\u4e3b\u8981\u7c7b\u522b\uff1a<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"887\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/kpi-main-categories-1200x1157-1-e1694352592241-1024x887.png\" alt=\"\" class=\"wp-image-24033\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/kpi-main-categories-1200x1157-1-e1694352592241-1024x887.png 1024w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/kpi-main-categories-1200x1157-1-e1694352592241-900x780.png 900w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/kpi-main-categories-1200x1157-1-e1694352592241-200x173.png 200w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/kpi-main-categories-1200x1157-1-e1694352592241-768x666.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/kpi-main-categories-1200x1157-1-e1694352592241-58x50.png 58w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/kpi-main-categories-1200x1157-1-e1694352592241.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u4e3a\u4e86\u8861\u91cf\u8fd9\u4e9b\u6307\u6807\uff0c\u60a8\u7684\u6210\u529f\u56e2\u961f\u9700\u8981\u80fd\u591f\u8bbf\u95ee CSM \u8f6f\u4ef6\uff0c\u4ee5\u5e2e\u52a9\u4ed6\u4eec\u5c65\u884c\u6838\u5fc3\u804c\u8d23\uff1a\u901a\u8fc7\u4ea4\u53c9\u9500\u552e\u548c\u8ffd\u52a0\u9500\u552e\u6765\u670d\u52a1\u5ba2\u6237\u548c\u6269\u5c55\u4e1a\u52a1\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"crucial-skills\">\u5173\u952e\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u6280\u80fd<\/h2>\n\n\n\n<p>\u73b0\u5728\u2014\u2014<\/p>\n\n\n\n<p>\u4e3a\u4e86\u6b63\u786e\u5730\u5b8c\u6210\u5de5\u4f5c\uff0c\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u9700\u8981\u5177\u5907\u975e\u5e38\u5177\u4f53\u7684\u6280\u80fd\u3002<\/p>\n\n\n\n<p>\u5982\u679c\u60a8\u6b63\u5728\u8ba1\u5212\u804c\u4e1a\u751f\u6daf\u6216\u5e0c\u671b\u586b\u8865\u516c\u53f8\u7684\u7a7a\u7f3a\uff0c\u6211\u4eec\u5728\u4e0b\u9762\u5217\u51fa\u7684\u6280\u80fd\u975e\u5e38\u91cd\u8981\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. \u540c\u7406\u5fc3<\/h3>\n\n\n\n<p>\u540c\u7406\u5fc3\u662f\u4e00\u4e2a\u4f1f\u5927\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u4e0e\u5176\u4ed6\u7ecf\u7406\u7684\u533a\u522b\u3002\u5982\u679c\u4f60\u8ba4\u4e3a\u5173\u6ce8\u5546\u4e1a\u4e16\u754c\u4e2d\u7684\u611f\u53d7\u662f\u8001\u751f\u5e38\u8c08\uff0c\u90a3\u5c31\u518d\u60f3\u4e00\u60f3\u3002\u5728\u4efb\u4f55\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u7ec4\u7ec7\u4e2d\uff0c\u8fd9\u90fd\u662f\u4e00\u9879\u5fc5\u8981\u7684\u6280\u80fd\uff0cCSM \u5fc5\u987b\u80fd\u591f\u4e0e\u5ba2\u6237\u5efa\u7acb\u8054\u7cfb\uff0c\u4ee5\u4e86\u89e3\u4ed6\u4eec\u7684\u76ee\u6807\u548c\u53ef\u80fd\u7684\u632b\u6298\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. \u6570\u636e\u7cbe\u660e<\/h3>\n\n\n\n<p>CSM\u8f6f\u4ef6\u4f7fCSM\u80fd\u591f\u89c2\u5bdf\u5355\u4e2a\u5ba2\u6237\u7684\u884c\u4e3a\uff0c\u5e76\u5206\u6790\u6765\u81ea\u957f\u671f\u5927\u91cf\u6570\u636e\u7684\u8d8b\u52bf\u3002\u8fd9\u610f\u5473\u7740\u6bcf\u4e2aCSM\u90fd\u5e94\u8be5\u80fd\u591f\u5728\u5178\u578b\u7684CSM\u8f6f\u4ef6\u4e2d\u76d1\u63a7\u548c\u5206\u6790\u5176\u5ba2\u6237\u7fa4\u3002\u8981\u505a\u5230\u8fd9\u4e00\u70b9\uff0c\u9700\u8981\u6570\u636e\u9a71\u52a8\u7684\u601d\u7ef4\u65b9\u5f0f\u548c\u5bf9CSM\u8f6f\u4ef6\u7a0b\u5e8f\u53ca\u5176\u8fd0\u4f5c\u65b9\u5f0f\u7684\u4e00\u822c\u4e86\u89e3\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. \u8bbe\u5b9a\u6b63\u786e\u7684\u671f\u671b<\/h3>\n\n\n\n<p>\u9500\u552e\u4eba\u5458\u627f\u8bfa\u60a8\u7684\u4ea7\u54c1\u5c06\u89e3\u51b3\u5ba2\u6237\u7684\u95ee\u9898\u3002\u6709\u6548\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u66f4\u8fdb\u4e00\u6b65\uff0c\u6839\u636e\u5ba2\u6237\u7684\u4e1a\u52a1\u9700\u6c42\u548c\u76ee\u6807\u8bbe\u5b9a\u671f\u671b\uff0c\u65e0\u8bba\u662f\u77ed\u671f\u8fd8\u662f\u957f\u671f\u3002<br><br>\u8fd9\u9879\u6280\u80fd\u8981\u6c42CSM\u771f\u6b63\u503e\u542c\u5ba2\u6237\u7684\u58f0\u97f3\uff0c\u4ee5\u5b9a\u4e49\u4ed6\u4eec\u5982\u4f55\u5728\u5b9e\u73b0\u76ee\u6807\u65f6\u627f\u8bfa\u4e0d\u8db3\uff0c\u4f46\u8fc7\u5ea6\u4ea4\u4ed8\u3002\u8bbe\u5b9a\u9519\u8bef\u7684\u671f\u671b\u53ef\u80fd\u4f1a\u5bfc\u81f4\u58f0\u8a89\u4e0d\u4f73\u548c\u6d88\u8d39\u8005\u4f53\u9a8c\u4e0d\u4f73\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. \u89e3\u51b3\u95ee\u9898<\/h3>\n\n\n\n<p>\u5ba2\u6237\u751f\u547d\u5468\u671f\u5e26\u6765\u4e86\u4e00\u7cfb\u5217\u72ec\u7279\u7684\u6311\u6218\uff08\u4e0e\u4ea7\u54c1\u91c7\u7528\u3001\u65f6\u95f4\u548c\u5e10\u6237\u7ba1\u7406\u76f8\u5173\uff0c\u4ec5\u4e3e\u51e0\u4f8b\uff09\u3002\u5236\u5b9a\u4e0e\u5ba2\u6237\u5b8c\u5168\u4e00\u81f4\u7684\u6218\u7565\u548c\/\u6216\u54cd\u5e94\u5e76\u4e0d\u603b\u662f\u4e00\u9879\u7b80\u5355\u7684\u4efb\u52a1\uff0c\u4f46\u5177\u6709\u591a\u5e74\u7ecf\u9a8c\u548c\u6bc5\u529b\u7684\u9ad8\u7ea7\u5ba2\u6237\u7ecf\u7406\u901a\u5e38\u4f1a\u627e\u5230\u4e00\u79cd\u53d6\u60a6\u5ba2\u6237\u7684\u65b9\u6cd5\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. \u5173\u7cfb\u5efa\u7acb\u548c\u7ba1\u7406<\/h3>\n\n\n\n<p>\u60a8\u53ef\u80fd\u5177\u6709\u4e0e\u4eba\u8054\u7cfb\u7684\u5929\u8d4b\uff0c\u4f46\u6770\u51fa\u7684CSM\u5c06\u79ef\u6781\u52aa\u529b\u7ef4\u62a4\u548c\u7ba1\u7406\u5ba2\u6237\u5173\u7cfb\u3002\u8fd9\u662fCSM\u83b7\u5f97\u5ba2\u6237\u4fe1\u4efb\u7684\u552f\u4e00\u9014\u5f84\uff0c\u56e0\u6b64\u5ba2\u6237\u77e5\u9053CSM\u59cb\u7ec8\u5c06\u4ed6\u4eec\u7684\u6700\u5927\u5229\u76ca\u653e\u5728\u5fc3\u4e0a\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. \u6c9f\u901a<\/h3>\n\n\n\n<p>\u6700\u540e\uff0c\u4f46\u5e76\u975e\u6700\u4e0d\u91cd\u8981\u7684\u4e00\u70b9\u662f\uff0c\u6210\u529f\u7684CSM\u5c06<strong>\u6c38\u8fdc<\/strong>\u662f\u4e00\u4e2a\u6709\u6548\u7684\u6c9f\u901a\u8005\uff0c\u56e0\u4e3a\u6c9f\u901a\u6280\u5de7\u662f\u4e0a\u8ff0\u6240\u6709\u6280\u80fd\u7684\u6838\u5fc3\u3002\u6e05\u6670\u7684\u6c9f\u901a\u4f7f\u60a8\u548c\u60a8\u7684\u5ba2\u6237\u5728\u6574\u4e2a\u5ba2\u6237\u65c5\u7a0b\u4e2d\u4fdd\u6301\u4e00\u81f4\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-become-a-customer-success-manager\">\u5982\u4f55\u6210\u4e3a\u5ba2\u6237\u6210\u529f\u7ecf\u7406\uff1f<\/h2>\n\n\n\n<p>\u8ba9\u6211\u4eec\u6765\u770b\u770b\u6210\u4e3a\u4e00\u540d\u6210\u529f\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u9700\u8981\u4ec0\u4e48\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CSM\u8d44\u8d28<\/h3>\n\n\n\n<p>\u5f53\u8c08\u5230\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u8d44\u683c\u65f6\uff0c\u5fc5\u987b\u6ee1\u8db3\u4e00\u4e9b\u8981\u6c42\uff0c\u56e0\u6b64\uff0c\u5982\u679c\u60a8\u6253\u7b97<a href=\"https:\/\/zety.com\/uk\/cv-examples\">\u5b9a\u5236\u7b80\u5386<\/a>\u5e76\u7533\u8bf7\u8be5\u804c\u4f4d\uff0c\u8bf7\u8bb0\u4f4f\u8fd9\u4e00\u70b9\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6559\u80b2<\/strong>\uff1a\u6839\u636e<a href=\"https:\/\/www.softwareadvice.com\/resources\/employers-look-customer-success-manager\/\">\u8f6f\u4ef6\u5efa\u8bae<\/a>\uff0c\u5927\u591a\u6570\u516c\u53f8\u4f1a\u5bfb\u627e\u5546\u4e1a\u76f8\u5173\u9886\u57df\u7684\u5b66\u58eb\u5b66\u4f4d\uff0c\u4f46\u5b66\u672f<strong>\u6559\u80b2<\/strong>\u5e76\u4e0d\u50cf\u9762\u5411\u5ba2\u6237\u9886\u57df\u7684\u7ecf\u9a8c\u90a3\u4e48\u91cd\u8981\u3002<\/li>\n\n\n\n<li><strong>\u7ecf\u9a8c\uff1a<\/strong>\u5728\u5ba2\u6237\u670d\u52a1\u6216\u5ba2\u6237\u7ba1\u7406\u9886\u57df\u6709\u51e0\u5e74\u7684\u7ecf\u9a8c\u5c06\u6c38\u8fdc\u662f\u4e00\u4e2a\u52a0\u5206\u9879\u3002\u516c\u53f8\u5c06\u5b83\u4eec\u5217\u4e3a\u6700\u6709\u4ef7\u503c\u7684\uff0c\u56e0\u4e3a\u5b83\u4eec\u5c55\u793a\u4e86\u4e0a\u8ff0\u6280\u80fd\uff0c\u4f8b\u5982\u826f\u597d\u7684\u6c9f\u901a\u548c\u89e3\u51b3\u95ee\u9898\u7684\u80fd\u529b\u3002<\/li>\n\n\n\n<li><strong>\u6280\u672f\u6280\u80fd\uff1a<\/strong>\u6b63\u5982\u6211\u4eec\u5df2\u7ecf\u63d0\u5230\u7684\uff0c\u7cbe\u901a\u6570\u636e\u662f\u5fc5\u987b\u7684\uff0c\u56e0\u4e3a\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u901a\u5e38\u5728CSM\u8f6f\u4ef6\u4e2d\u7ba1\u7406\u5927\u91cf\u6570\u636e\u3002\u5217\u51fa\u8fd9\u4e9b\u6280\u672f\u6280\u80fd\u53ef\u4ee5\u7ed9\u4f60\u5e26\u6765\u7ade\u4e89\u4f18\u52bf\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>\u5efa\u8bae\u6765\u6e90<\/strong><\/p>\n\n\n\n<p>\u60f3\u77e5\u9053\u5982\u679c\u60a8\u60f3\u7533\u8bf7\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u804c\u4f4d\uff0c\u60a8\u7684\u7b80\u5386\u5e94\u8be5\u662f\u4ec0\u4e48\u6837\u5b50\uff1f\u770b\u770b\u8fd9\u4e2a<a href=\"https:\/\/www.jobhero.com\/resume\/examples\/customer-service\/customer-success-manager\">CSM\u7684\u7b80\u5386\u6837\u672c<\/a>\uff0c\u5e76\u83b7\u5f97\u7075\u611f\u6765\u5b9a\u5236\u4f60\u81ea\u5df1\u7684\u7b80\u5386\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u8ba4\u8bc1<\/h3>\n\n\n\n<p>\u5982\u679c\u60a8\u60f3\u8d85\u8d8a\u672a\u6765\u96c7\u4e3b\u7684\u671f\u671b\uff0c\u4e86\u89e3\u5ba2\u6237\u6210\u529f\u8d8b\u52bf\u5e76\u6269\u5c55\u60a8\u7684\u6280\u80fd\uff0c\u60a8\u53ef\u4ee5\u8003\u8651\u8fdb\u884c CSM \u8ba4\u8bc1\u3002\u4ee5\u4e0b\u662f\u60a8\u53ef\u4ee5\u9009\u62e9\u7684\u4e00\u4e9b\u6d41\u884c\u8ba4\u8bc1\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/training-events\/training-certifications\/certifications\/digital-transformation-specialist\/customer-success\/manager.html\">\u601d\u79d1\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u8ba4\u8bc1 \uff08DTCSM\uff09<\/a>&nbsp;\u5c06\u4f7f\u60a8\u80fd\u591f\u9a8c\u8bc1\u81ea\u5df1\u7684\u6280\u80fd\uff0c\u5e76\u4e3a\u6210\u4e3a\u6210\u529f\u7684\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u6784\u5efa\u575a\u5b9e\u7684\u6846\u67b6\u3002<\/li>\n\n\n\n<li>\u6210\u529f\u6559\u7ec3\u63d0\u4f9b 4 \u4e2a\u7ea7\u522b\u7684\u8ba4\u8bc1\u5ba2\u6237<a href=\"https:\/\/success-coaching-csm.squarespace.com\/customer-success-training-curriculum\/\">\u6210\u529f<\/a>\u7ecf\u7406 \uff08CCSM\uff09 \u8ba1\u5212\uff0c\u6bcf\u4e2a\u7ea7\u522b\u90fd\u4fa7\u91cd\u4e8e\u89d2\u8272\u7684\u4e0d\u540c\u65b9\u9762\uff1a\u6700\u4f73\u5b9e\u8df5\u548c\u57fa\u7840\u77e5\u8bc6\u3001\u6838\u5fc3\u77e5\u8bc6\u548c\u6218\u7565\u3001\u6218\u7565\u5ba2\u6237\u6210\u529f\u7ba1\u7406\u548c\u6295\u8d44\u7ec4\u5408\u6269\u5c55\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/practicalcsm.com\/certified-csm-professional\/\">\u8ba4\u8bc1\u5ba2\u6237\u6210\u529f\u7ba1\u7406\u4e13\u5bb6 \uff08CCSMP\uff09<\/a>&nbsp;\u8ba1\u5212\u4fa7\u91cd\u4e8e\u63d0\u9ad8\u6548\u7387\u5e76\u5c55\u793a\u4f7f\u60a8\u80fd\u591f\u63d0\u9ad8 CSM \u751f\u4ea7\u529b\u7684\u5de5\u5177\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u8bf7\u8bb0\u4f4f\uff0c\u8ba4\u8bc1\u53ef\u80fd\u5bf9\u60a8\u804c\u4e1a\u751f\u6daf\u7684\u5f00\u59cb\u6700\u6709\u5e2e\u52a9\u3002\u968f\u7740\u4f60\u7684\u8fdb\u6b65\uff0c\u4f60\u7684\u7ecf\u9a8c\u81ea\u7136\u4f1a\u5f00\u59cb\u62c9\u5c0f\u63d0\u7434\u3002<\/p>\n\n\n\n<p><strong>\u5efa\u8bae\u6765\u6e90<\/strong><\/p>\n\n\n\n<p>\u5982\u679c\u60a8\u60f3\u67e5\u770b\u66f4\u591a\u9009\u9879\uff0c\u8bf7\u53c2\u9605<a href=\"https:\/\/www.smartkarrot.com\/resources\/blog\/customer-success-certifications\/\">SmartKarrot\u521b\u5efa\u7684CSM\u8ba4\u8bc1\u6700\u7ec8\u5217\u8868<\/a>\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u804c\u4e1a\u9053\u8def<\/h3>\n\n\n\n<p>\u5ba2\u6237\u6210\u529f\u7ba1\u7406\u76f8\u5bf9\u8f83\u65b0\uff0c\u56e0\u6b64\u4e0e\u66f4\u4f20\u7edf\u7684\u89d2\u8272\u76f8\u6bd4\uff0c\u804c\u4e1a\u9053\u8def\u4e0d\u90a3\u4e48\u76f4\u63a5\u548c\u5177\u4f53\u3002<\/p>\n\n\n\n<p>\u6839\u636e\u516c\u53f8\u53ca\u5176\u9886\u57df\uff0cCSM \u53ef\u80fd\u4f1a\u8fc7\u6e21\u5230\u4ea7\u54c1\u8425\u9500\u3001\u4ea7\u54c1\u7ba1\u7406\u6216\u9500\u552e\u652f\u6301;\u6216\u8005\u9075\u5faa\u66f4\u4f20\u7edf\u7684\u9053\u8def\uff0c\u52aa\u529b\u6210\u4e3a\u9996\u5e2d\u5ba2\u6237\u5b98\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.smartkarrot.com\/resources\/blog\/customer-success-career-paths\/\">CSM\u4e13\u4e1a\u4eba\u5458\u7684\u4f20\u7edf\u804c\u4e1a\u9053\u8def<\/a>\u901a\u5e38\u5982\u4e0b\u6240\u793a\uff1a<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"1024\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-manager-career-path-1066x1200-1-e1694352620814-969x1024.png\" alt=\"\" class=\"wp-image-24032\" srcset=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-manager-career-path-1066x1200-1-e1694352620814-969x1024.png 969w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-manager-career-path-1066x1200-1-e1694352620814-852x900.png 852w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-manager-career-path-1066x1200-1-e1694352620814-189x200.png 189w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-manager-career-path-1066x1200-1-e1694352620814-768x811.png 768w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-manager-career-path-1066x1200-1-e1694352620814-47x50.png 47w, https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/09\/customer-success-manager-career-path-1066x1200-1-e1694352620814.png 1066w\" sizes=\"(max-width: 969px) 100vw, 969px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u5173\u952e\u8981\u70b9<\/h2>\n\n\n\n<p>\u5230\u76ee\u524d\u4e3a\u6b62\uff0c\u60a8\u5e94\u8be5\u5bf9\u4ec0\u4e48\u662f\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u4ee5\u53ca\u4ed6\u4eec\u7684\u804c\u8d23\u6709\u5e7f\u6cdb\u7684\u4e86\u89e3\u3002<\/p>\n\n\n\n<p>\u8ba9\u6211\u4eec\u5feb\u901f\u56de\u987e\u4e00\u4e0b\u6700\u91cd\u8981\u7684\u4fe1\u606f\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u5728\u6574\u4e2a\u9500\u552e\u9636\u6bb5\u534f\u52a9\u6f5c\u5728\u5ba2\u6237\uff0c\u5e76\u5f15\u5bfc\u4ed6\u4eec\u8fdb\u5165\u652f\u6301\u9636\u6bb5<\/li>\n\n\n\n<li>CSM\u7684\u4e3b\u8981\u804c\u8d23\u662f\u4e0e\u5ba2\u6237\u5efa\u7acb\u548c\u7ef4\u62a4\u7262\u56fa\u7684\u5173\u7cfb\uff0c\u4ee5\u53ca\u8ffd\u52a0\u9500\u552e\u548c\u4ea4\u53c9\u9500\u552e<\/li>\n\n\n\n<li>\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u9700\u8981\u5177\u5907\u5404\u79cd\u5404\u6837\u7684\u8f6f\u6280\u80fd\uff0c\u7ed3\u5408\u6280\u672f\u6280\u80fd\u548c\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u7ecf\u9a8c<\/li>\n<\/ul>\n\n\n\n<p>\u8d35\u516c\u53f8\u662f\u5426\u6709\u5ba2\u6237\u6210\u529f\u7ecf\u7406\uff1f\u4f60\u81ea\u5df1\u662f\u5417\uff1f\u6216\u8005\uff0c\u4e5f\u8bb8\u60a8\u6b63\u5728\u9605\u8bfb\u6b64\u535a\u5ba2\u4ee5\u5728\u96c7\u7528\u4e4b\u524d\u4e86\u89e3\u6709\u5173\u8be5\u4e3b\u9898\u7684\u66f4\u591a\u4fe1\u606f\uff1f<\/p>\n<div class=\"pld-like-dislike-wrap pld-template-1\">\r\n    <div class=\"pld-like-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger\" title=\"\" data-post-id=\"24018\" data-trigger-type=\"like\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-up\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-like-count-wrap pld-count-wrap\">0    <\/span>\r\n<\/div><div class=\"pld-dislike-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-dislike-trigger pld-like-dislike-trigger\" title=\"\" data-post-id=\"24018\" data-trigger-type=\"dislike\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-down\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-dislike-count-wrap pld-count-wrap\">0<\/span>\r\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u6839\u636e\u7532\u9aa8\u6587\u7684\u4e00\u9879\u7814\u7a76\uff0c\u591a\u8fbe86%\u7684\u5ba2\u6237\u5982\u679c\u83b7\u5f97\u79ef\u6781\u7684\u4f53\u9a8c\uff0c\u613f\u610f\u4e3a\u4ea7\u54c1\u652f\u4ed8\u66f4\u591a\u8d39\u7528\u3002 \u5ba2\u6237\u6210\u529f\u7ecf\u7406\u7684\u5de5\u4f5c\u662f\u786e\u4fdd\u4ed6 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