{"id":22460,"date":"2023-05-11T23:12:41","date_gmt":"2023-05-11T15:12:41","guid":{"rendered":"https:\/\/www.xiazhi.co\/?p=22460"},"modified":"2024-08-13T23:28:22","modified_gmt":"2024-08-13T15:28:22","slug":"what-salesforce-einstein-gpt-can-do","status":"publish","type":"post","link":"https:\/\/www.xiazhi.co\/en\/what-salesforce-einstein-gpt-can-do\/","title":{"rendered":"\u8be6\u7ec6\u4e86\u89e3Salesforce Einstein GPT\u53ef\u4ee5\u505a\u4ec0\u4e48\uff1f"},"content":{"rendered":"\n<p>Salesforce \u6b63\u5728\u63a8\u51fa Einstein GPT\uff0c\u4ee5\u5728 Salesforce \u5e73\u53f0\u5185\u63d0\u4f9b\u81ea\u52a8\u751f\u6210\u7684 AI \u5185\u5bb9\uff0c\u7528\u4f8b\u5305\u62ec Slack\u3001\u9500\u552e\u3001\u670d\u52a1\u3001\u8425\u9500\u3001\u5546\u52a1\u548c\u5e94\u7528\u7a0b\u5e8f\u6784\u5efa\u5668\u3002<em>\u8fd9<\/em>\u662f\u4e16\u754c\u4e0a\u6700\u5f3a\u5927\u3001\u6700\u667a\u80fd\u3001\u6700\u5177\u751f\u6210\u6027\u7684 CRM\u2014\u2014\u8ba9\u6bcf\u4e00\u4f4d\u5458\u5de5\u7684\u5de5\u4f5c\u6548\u7387\u66f4\u9ad8\uff0c\u6bcf\u4e00\u4f4d\u5ba2\u6237\u7684\u4f53\u9a8c\u90fd\u66f4\u597d\u3002<\/p>\n\n\n\n<p>\u9a6c\u514b\u00b7\u8d1d\u5c3c\u5965\u592b (Marc Benioff) \u548c\u66f4\u5e7f\u6cdb\u7684 Salesforce \u4e8e 2023 \u5e74 2 \u6708 8 \u65e5\u901a\u8fc7 Twitter \u5ba3\u5e03\u4e86\u9884\u544a\u7247\uff0c\u5176\u4e2d\u5305\u62ec\u4e00\u4e9b\u5173\u4e8e\u9884\u671f\u5185\u5bb9\u7684\u795e\u79d8\u7ebf\u7d22\u3002\u73b0\u5728\uff0cEinstein GPT\u6b63\u5728\u63ed\u79d8\u8fc7\u7a0b\u4e2d\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u4ec0\u4e48\u662f\u7231\u56e0\u65af\u5766\uff08Einstein\uff09 GPT\uff1f<\/h2>\n\n\n\n<p>Einstein GPT \u5c06\u516c\u5171\u548c\u79c1\u4eba AI \u6a21\u578b\u4e0e CRM \u6570\u636e\u76f8\u7ed3\u5408\uff0c\u4ee5\u4fbf\u7528\u6237\u53ef\u4ee5\u76f4\u63a5\u5728 Salesforce CRM \u4e2d\u8be2\u95ee\u81ea\u7136\u8bed\u8a00\u63d0\u793a\uff08\u5373\u5bf9\u8bdd\u95ee\u9898\uff09\u3002<em>\u7ed3\u679c\uff1f<\/em>\u4ea4\u4ed8\u4eba\u5de5\u667a\u80fd\u751f\u6210\u7684\u5185\u5bb9\uff0c\u4e0d\u65ad\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u5ba2\u6237\u4fe1\u606f\u548c\u9700\u6c42\u2014\u2014\u4e3a\u7528\u6237\u8282\u7701\u5927\u91cf\u65f6\u95f4\u3002<\/p>\n\n\n\n<p>\u6211\u4eec\u6240\u8bf4\u7684\u516c\u5171\u548c\u79c1\u6709 AI \u6a21\u578b\u662f\u4ec0\u4e48\u610f\u601d\uff1fEinstein GPT \u6ce8\u5165\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salesforce\u7684\u79c1\u6709AI\u6a21\u578b\uff1a<\/strong>\u6362\u53e5\u8bdd\u8bf4\uff0c\u90a3\u4e9b\u7531Salesforce\u5f00\u53d1\u7684\uff0c\u5ba2\u6237\u4f7f\u7528Einstein\u6280\u672f\u5c42\u7684\u529f\u80fd\u6765\u5229\u7528\u5b83\u4eec\u3002<\/li>\n\n\n\n<li><strong>\u7ed3\u5408OpenAI\u7684ChatGPT\uff1a&nbsp;<\/strong>\u5f97\u76ca\u4e8eSalesforce\u548cOpenAI\u7684\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\uff0c\u901a\u8fc7\u76f4\u63a5\u8bbf\u95ee<strong>OpenAI\u7684<\/strong>\u4f01\u4e1a\u7ea7ChatGPT\u6280\u672f\uff0c\u4e3a\u516c\u53f8\u63d0\u4f9b\u5f00\u7bb1\u5373\u7528\u7684\u751f\u6210AI\u529f\u80fd\u3002<\/li>\n\n\n\n<li><strong>\u81ea\u5e26\u6a21\u578b\uff1a<\/strong>\u7531\u4e8e Einstein GPT \u662f\u5f00\u653e\u4e14\u53ef\u6269\u5c55\u7684\uff0c\u60a8\u53ef\u4ee5\u9009\u62e9\u5c06\u5176\u4e0e\u60a8\u81ea\u5df1\u7684\u5916\u90e8\u6a21\u578b\u4e00\u8d77\u4f7f\u7528\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u6570\u636e\u4eceSalesforce\u201c\u4e91\u201d\u548c<a href=\"https:\/\/www.salesforce.com\/products\/genie\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u6570\u636e\u4e91<\/a>\uff08Genie\uff09\u5b9e\u65f6\u6ce8\u5165\u8fd9\u4e9b\u6a21\u578b\uff0c\u4ee5\u6444\u53d6\uff0c\u534f\u8c03\u548c\u7edf\u4e00\u516c\u53f8\u7684\u6240\u6709\u5ba2\u6237\u6570\u636e\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Screenshot-2023-03-07-at-11.44.01-1-1024x577-1.png\" alt=\"\" class=\"wp-image-115867\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u7231\u56e0\u65af\u5766 GPT \u670d\u52a1<\/h2>\n\n\n\n<p>\u670d\u52a1\u4ee3\u7406\u4fdd\u6301\u8b66\u60d5\uff0c\u4ee5\u66f4\u5feb\u7684\u6848\u4f8b\u89e3\u51b3\uff08\u540c\u65f6\u4fdd\u6301\u5ba2\u6237\u6ee1\u610f\u5ea6\uff09\u4f5c\u4e3a\u4ed6\u4eec\u7684\u4e3b\u8981\u76ee\u6807\u3002<\/p>\n\n\n\n<p>Einstein GPT for Service \u53ef\u7528\u4e8e\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52a8\u751f\u6210\u4e2a\u6027\u5316\u7684\u5ea7\u5e2d\u804a\u5929\u56de\u590d\u3002<\/li>\n\n\n\n<li>\u5728\u6848\u4f8b\u603b\u7ed3\u671f\u95f4\u81ea\u52a8\u751f\u6210\u81ea\u7136\u8bed\u8a00\u6458\u8981\u3002<\/li>\n\n\n\n<li>\u4ece\u8fc7\u53bb\u7684\u6848\u4f8b\u7b14\u8bb0\u751f\u6210\u77e5\u8bc6\u6587\u7ae0\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u8ba9\u6211\u4eec\u770b\u770b\u8fd9\u4e9b\u5728\u884c\u52a8\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Copy-of-GIF_-Service_einstein_gpt_service.gif\" alt=\"\" class=\"wp-image-115828\"\/><\/figure>\n\n\n\n<p>\u5728\u8fd9\u91cc\uff0c\u60a8\u53ef\u4ee5\u770b\u5230\u4e00\u4f4d\u5ba2\u6237\u5411\u5ea7\u5e2d\u5ba2\u670d\u53d1\u9001\u4e86\u4e00\u6761\u804a\u5929\u6d88\u606f\uff0c\u8be2\u95ee\u6709\u5173\u5176\u4e2d\u4e00\u4ef6\u8863\u670d\u7684\u6e29\u5ea6\u7b49\u7ea7\u7684\u95ee\u9898\u3002\u4ed6\u4eec\u751a\u81f3\u4e0d\u9700\u8981\u8003\u8651\u7b54\u6848\uff0c\u56e0\u4e3a Einstein Replies \u7ec4\u4ef6\uff08\u7531 GPT \u63d0\u4f9b\u652f\u6301\uff09\u5df2\u7ecf\u751f\u6210\u4e86\u4e00\u4e2a\u54cd\u5e94\u2014\u2014\u5305\u62ec\u6309\u7167\u60a8\u5bf9\u4eba\u7c7b\u54cd\u5e94\u6240\u671f\u671b\u7684\u63aa\u8f9e\u8868\u8fbe\u7684\u6d88\u606f\u3002\u54cd\u5e94\u662f\u4e0a\u4e0b\u6587\u76f8\u5173\u7684\uff1b\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u4fe1\u606f\u5df2\u4ece Commerce Cloud \u6d6e\u51fa\u6c34\u9762\uff0c\u7531\u6e05\u6670\u53ef\u89c1\u7684\u6807\u7b7e\u6807\u8bc6\u3002\u5ea7\u5e2d\u5ba2\u670d\u53ef\u4ee5\u7acb\u5373\u53d1\u9001\u56de\u590d\u6216\u7f16\u8f91\u6d88\u606f\u3002<\/p>\n\n\n\n<p>\u6b64\u5916\uff0c\u987e\u5ba2\u8fd8\u95ee\u4e86\u53e6\u4e00\u4e2a\u95ee\u9898\uff0c\u8fd9\u6b21\u662f\u5173\u4e8e\u4ed6\u4eec\u6253\u7b97\u5728\u54ea\u91cc\u4f7f\u7528\u8fd9\u4ef6\u8863\u670d\u7684\u7ec6\u8282\u3002GPT \u751f\u6210\u53e6\u4e00\u4e2a\u968f\u65f6\u53ef\u7528\u7684\u54cd\u5e94\uff0c\u5305\u62ec\u6709\u5173\u670d\u88c5\u662f\u5426\u9002\u5408\u5ba2\u6237\u524d\u5f80\u7684\u5730\u70b9\u7684\u4fe1\u606f\uff0c\u5e76\u5229\u7528\u5916\u90e8\u6c14\u5019\u6570\u636e\u3002<\/p>\n\n\n\n<p>Einstein Replies \u5c0f\u90e8\u4ef6\u8fd8\u7f16\u7ec7\u4e86\u4e0b\u4e00\u4e2a\u6700\u4f73\u64cd\u4f5c\uff0c\u4f8b\u5982\u201c\u6dfb\u52a0\u5230\u8d2d\u7269\u8f66\u201d\uff0c\u4ee5\u8fdb\u4e00\u6b65\u51cf\u5c11\u670d\u52a1\u5ea7\u5e2d\u5ba2\u670d\u4e00\u5929\u7684\u8dd1\u817f\u5de5\u4f5c\u3002<\/p>\n\n\n\n<p>\u5728\u6848\u4f8b\u603b\u7ed3\u8fc7\u7a0b\u4e2d\uff0c\u4f1a\u81ea\u52a8\u751f\u6210\u81ea\u7136\u8bed\u8a00\u6458\u8981\uff0c\u56e0\u6b64\u5ea7\u5e2d\u65e0\u9700\u82b1\u8d39\u4e0d\u5fc5\u8981\u7684\u65f6\u95f4\u8bb0\u5f55\u5bf9\u8bdd\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Service_einstein_gpt_service_case-wrap-up.png\" alt=\"\" class=\"wp-image-115829\"\/><\/figure>\n\n\n\n<p>\u6b64\u5916\uff0cEinstein \u8be2\u95ee\u5ea7\u5e2d\u5ba2\u670d\u662f\u5426\u613f\u610f\u6839\u636e\u804a\u5929\u5bf9\u8bdd\u521b\u5efa<a href=\"https:\/\/www.salesforceben.com\/introduction-salesforce-knowledge\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u77e5\u8bc6\u6587\u7ae0<\/a>\uff0c\u8fd9\u610f\u5473\u7740\u8fd9\u4e9b\u4fe1\u606f\u6765\u81ea\u6848\u4f8b\u8bc4\u8bba\uff0c\u5e76\u4e14\u53ef\u4ee5\u5411\u5176\u4ed6\u5ea7\u5e2d\u548c\u5ba2\u6237\u5f00\u653e\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Service_einstein_gpt_service_knowledge-article.png\" alt=\"\" class=\"wp-image-115830\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u7231\u56e0\u65af\u5766\u9500\u552e GPT<\/h2>\n\n\n\n<p>\u8ba9\u9500\u552e\u56e2\u961f\u91c7\u7528 Salesforce \u662f\u8bb8\u591a\u7ba1\u7406\u5458\u9762\u4e34\u7684\u6311\u6218\u3002\u6469\u64e6\u901a\u5e38\u662f\u7531\u4e8e\u9500\u552e\u4ee3\u8868\u60f3\u8981\u5feb\u901f\u5b8c\u6210\u4ed6\u4eec\u7684\u914d\u989d\uff0c\u4e0d\u5f97\u4e0d\u79bb\u5f00 Salesforce \u53d1\u9001\u5ba2\u6237\u901a\u4fe1\u6216\u8fdb\u884c\u524d\u666f\u7814\u7a76\uff0c\u4ee5\u53ca\u82b1\u8d39\u592a\u591a\u65f6\u95f4\u67e5\u627e\u5b58\u50a8\u5728 CRM \u5404\u4e2a\u90e8\u5206\u7684\u4fe1\u606f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52a8\u751f\u6210\u64b0\u5199\u7535\u5b50\u90ae\u4ef6\u3001\u5b89\u6392\u4f1a\u8bae\u5e76\u4e3a\u4e0b\u4e00\u6b21\u4ea4\u4e92\u505a\u51c6\u5907\u3002<\/li>\n\n\n\n<li>\u4e3a \u9500\u552e\u7ebf\u7d22 \u7814\u7a76\u63d0\u4f9b\u5916\u90e8\u65b0\u95fb\u3002<\/li>\n\n\n\n<li>\u521b\u5efa\u5c1a\u672a\u5b58\u5728\u7684 \u8054\u7cfb\u4eba \u6216 \u6f5c\u5728\u5ba2\u6237\u3002<\/li>\n\n\n\n<li>\u751f\u6210\u989d\u5916\u7684\u534f\u4f5c\u6e20\u9053\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u8ba9\u6211\u4eec\u770b\u770b\u5b9e\u9645\u6548\u679c\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Copy-of-GIF_-Sales_einstein_gpt_sales.gif\" alt=\"\" class=\"wp-image-115823\"\/><\/figure>\n\n\n\n<p>\u5047\u8bbe\u4e00\u4e2a\u6f5c\u5728\u5ba2\u6237\u88ab\u8f6c\u79fb\u7ed9\u4e86\u4e00\u4e2a\u9500\u552e\u4ee3\u8868\u3002\u4ed6\u4eec\u53ef\u4ee5\u4f7f\u7528 Einstein Assistant \u6253\u5f00\u4fa7\u8fb9\u680f\u5e76\u5f00\u59cb\u63d0\u95ee\uff0c\u4f8b\u5982\uff1a\u201c\u7ed9\u6211\u5199\u4e00\u4efd [\u516c\u53f8\u540d\u79f0] \u7684\u6982\u8ff0\u5e76\u5305\u62ec\u6700\u8fd1\u7684\u65b0\u95fb\u201d\u3002Einstein \u4f7f\u7528 CRM \u6570\u636e\u548c\u5916\u90e8\u6570\u636e\u7684\u7ec4\u5408\u6765\u751f\u6210\u54cd\u5e94\uff0c\u6253\u5f00\u5ba2\u6237\u8bb0\u5f55\u89c6\u56fe\uff0c\u5e76\u5efa\u8bae\u4e0b\u4e00\u6b65\u64cd\u4f5c\uff0c\u4f8b\u5982\uff1a\u201c\u66f4\u65b0\u5ba2\u6237\u63cf\u8ff0\u201d\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Sales_einstein_gpt_company-information.png\" alt=\"\" class=\"wp-image-115824\"\/><\/figure>\n\n\n\n<p>\u5728\u65b0\u95fb\u4e2d\uff0cEinstein \u53d1\u73b0\u6f5c\u5728\u5ba2\u6237\u6b63\u5728\u8ba1\u5212\u6269\u5c55\u5230\u4e00\u4e2a\u65b0\u533a\u57df\uff08\u8fd9\u662f\u4e00\u4e2a\u65b0\u7684\u4e1a\u52a1\u673a\u4f1a\u7684\u79ef\u6781\u4fe1\u53f7\uff09\uff0c\u5e76\u521b\u5efa\u4e86\u4e00\u4e2a\u63a2\u7d22\u8fd9\u4e00\u70b9\u7684\u884c\u52a8\u3002Einstein \u751f\u6210\u4e86\u4e00\u4efd\u53c2\u4e0e\u6269\u5c55\u7684\u4eba\u5458\u5217\u8868\u2014\u2014\u5176\u4e2d\u4e00\u4e2a\u5df2\u7ecf\u662f Salesforce \u4e2d\u7684\u8054\u7cfb\u4eba\uff0c\u53e6\u4e00\u4e2a\u6765\u81ea\u5916\u90e8\u6570\u636e\u6e90\u3002\u4ee3\u8868\u53ef\u4ee5\u4e3a\u5f53\u524d\u672a\u5b58\u50a8\u5728 Salesforce \u4e2d\u7684\u4eba\u5458\u521b\u5efa\u8054\u7cfb\u4eba\u8bb0\u5f55\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Sales_einstein_gpt_contacts.png\" alt=\"\" class=\"wp-image-115825\"\/><\/figure>\n\n\n\n<p>\u53e6\u4e00\u4e2a\u64cd\u4f5c\u5141\u8bb8\u4ee3\u8868\u8981\u6c42 Einstein \u751f\u6210\u4e00\u5c01\u4e2a\u6027\u5316\u4e14\u76f8\u5173\u7684\u7535\u5b50\u90ae\u4ef6\u3002\u8fd9\u53ef\u4ee5\u76f4\u63a5\u590d\u5236\u5230\u7535\u5b50\u90ae\u4ef6\u6784\u5efa\u5668\u4e2d\u3002\u5bf9\u4e8e\u719f\u6089 GPT \u529f\u80fd\u7684\u4eba\u6765\u8bf4\uff0c\u60a8\u4f1a\u77e5\u9053\u5b83\u8fd8\u53ef\u4ee5\u8c03\u6574\u6587\u6848\u7684\u8bed\u6c14\uff0c\u4f8b\u5982\u8ba9\u7535\u5b50\u90ae\u4ef6\u542c\u8d77\u6765\u4e0d\u90a3\u4e48\u6b63\u5f0f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Sales_einstein_gpt_email-edit.png\" alt=\"\" class=\"wp-image-115826\"\/><\/figure>\n\n\n\n<p>\u6700\u540e\u4e00\u4ef6\u4e8b\u3002\u8ba9\u6211\u4eec\u8ba9 Einstein \u9080\u8bf7\u6f5c\u5728\u5ba2\u6237\u6dfb\u52a0\u5458\u5de5\u7684\u4f01\u4e1a\u5fae\u4fe1\uff08\u6216Slack\u9891\u9053\uff09\uff0c\u9500\u552e\u4ee3\u8868\u53ef\u4ee5\u5728\u5176\u4e2d\u4e0e\u4ed6\u4eec\u8fdb\u884c\u5b9e\u65f6\u4ea4\u6d41\u3002\u4e0d\u4ec5\u81ea\u52a8\u521b\u5efa\u4e86\u4f01\u4e1a\u5fae\u4fe1\u9080\u8bf7\u4e8c\u7ef4\u7801\uff0c\u52a0\u5165\u94fe\u63a5\u4e5f\u5728\u7535\u5b50\u90ae\u4ef6\u6b63\u6587\u4e2d\u8d85\u94fe\u63a5\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Sales_einstein_gpt_Slack_Channel_Link.png\" alt=\"\" class=\"wp-image-115827\"\/><\/figure>\n\n\n\n<p>\u60a8\u53ef\u4ee5\u770b\u5230 Einstein GPT \u5982\u4f55\u4e3a\u4ee3\u8868\u63d0\u4f9b\u7ade\u4e89\u4f18\u52bf\u2014\u2014\u5bfb\u627e\u6f5c\u5728\u5ba2\u6237\u3001\u64b0\u5199\u548c\u4fee\u6539\u7535\u5b50\u90ae\u4ef6\u526f\u672c\uff0c\u5e76\u81ea\u52a8\u6dfb\u52a0\u66ff\u4ee3\u534f\u4f5c\u65b9\u5f0f\uff0c\u6240\u6709\u8fd9\u4e9b\u90fd\u53ea\u9700\u5355\u51fb\u51e0\u4e0b\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u7231\u56e0\u65af\u5766\u8425\u9500 GPT<\/h2>\n\n\n\n<p>\u8425\u9500\u4eba\u5458<a href=\"https:\/\/www.salesforceben.com\/the-drip\/chatgpt-what-it-means-for-salesforce-marketers\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5df2\u7ecf\u5229\u7528<\/a>\u00a0GPT \u7684\u5f3a\u5927\u529f\u80fd\u6765\u7f16\u5199\u7535\u5b50\u90ae\u4ef6\u548c\u767b\u5f55\u9875\u9762\u526f\u672c\u3001\u8425\u9500\u8ba1\u5212\u4ee5\u53ca\u6570\u636e\u9690\u79c1\u5efa\u8bae\u3002\u73b0\u5728\uff0cGPT \u7684\u5f3a\u5927\u529f\u80fd\u5df2\u5f15\u5165 Salesforce \u754c\u9762\uff0c\u56e0\u6b64\u8425\u9500\u4eba\u5458\u53ef\u4ee5\u66f4\u5feb\u5730\u5b8c\u6210\u8fd9\u4e9b\u7e41\u7410\u7684\u4efb\u52a1\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u52a8\u6001\u751f\u6210\u4e2a\u6027\u5316\u5185\u5bb9\uff0c\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u3001\u79fb\u52a8\u8bbe\u5907\u3001Web \u548c\u5e7f\u544a\u5438\u5f15\u5ba2\u6237\u548c\u6f5c\u5728\u5ba2\u6237\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u8ba9\u6211\u4eec\u770b\u770b\u8fd9\u4e2a\u5728\u884c\u52a8\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Copy-of-GIF_-Marketing_einstein_gpt_marketing-1.gif\" alt=\"\" class=\"wp-image-115832\"\/><\/figure>\n\n\n\n<p>\u8425\u9500\u7ecf\u7406\u9700\u8981\u4e3a\u5373\u5c06\u4e3e\u884c\u7684\u6d3b\u52a8\u521b\u5efa\u767b\u9646\u9875\u9762\u3002\u8425\u9500\u4eba\u5458\u8981\u6c42 Einstein GPT \u521b\u5efa\u767b\u9646\u9875\u9762\u6a21\u677f\u548c\u6d3b\u52a8\u6d88\u606f\u2014\u2014\u7136\u540e\u4ed6\u4eec\u8981\u6c42\u7f29\u77ed\u8fd9\u4e9b\u5185\u5bb9\u3002\u5143\u7d20\u53ef\u4ee5\u4e00\u952e\u6dfb\u52a0\u5230\u767b\u9646\u9875\u9762\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Marketing_einstein_gpt_landing-page-copy.png\" alt=\"\" class=\"wp-image-115835\"\/><\/figure>\n\n\n\n<p>Einstein GPT \u751a\u81f3\u53ef\u4ee5\u663e\u793a\u7b26\u5408\u8425\u9500\u4eba\u5458\u7ed9\u51fa\u7684\u63cf\u8ff0\u7684\u56fe\u50cf\uff0c\u4ee5\u53ca\u6807\u9898\u548c\u8868\u683c\uff08\u5305\u62ec\u4fee\u6539\u8868\u683c\u5b57\u6bb5\u7684\u64cd\u4f5c\uff09\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Marketing_einstein_gpt_images-forms.png\" alt=\"\" class=\"wp-image-115836\"\/><\/figure>\n\n\n\n<p>\u8fd9\u4e9b\u6b65\u9aa4\u5bfc\u81f4\u751f\u6210\u4f53\u9a8c\u7f51\u7ad9\u3002\u8fd9\u53ef\u4ee5\u76f4\u63a5\u4ece Salesforce \u542f\u52a8\uff0c\u6216\u5728 Experience Cloud \u4e2d\u6253\u5f00\u4ee5\u8fdb\u4e00\u6b65\u914d\u7f6e\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Marketing_einstein_gpt_page-publish.png\" alt=\"\" class=\"wp-image-115837\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u9762\u5411\u5f00\u53d1\u4eba\u5458\u7684\u7231\u56e0\u65af\u5766 GPT<\/h2>\n\n\n\n<p>ChatGPT \u5f88\u5feb\u5f15\u8d77\u4e86 Salesforce \u6280\u672f\u4e13\u5bb6\u7684\u5174\u8da3\uff0c\u4ed6\u4eec\u5bf9\u751f\u6210 AI \u589e\u5f3a\u5de5\u4f5c\u7684\u65b9\u5f0f\u4ea7\u751f\u4e86\u521b\u9020\u6027\uff1a<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cChatGPT\u53ea\u9700\u51e0\u4e2a\u63d0\u793a\u5c31\u53ef\u4ee5\u521b\u5efa\u7684\u5185\u5bb9\u4ee4\u4eba\u9707\u60ca\uff1a\u9a8c\u8bc1\u89c4\u5219\uff0cApex\u4ee3\u7801\uff0cLWC\uff0c\u6b4c\u66f2\u7684\u6b4c\u8bcd\uff0c\u751a\u81f3\u662f\u535a\u5ba2\u6587\u7ae0\u3002Ian Gotts\uff0c<a href=\"https:\/\/www.salesforceben.com\/what-does-chatgpt-ai-mean-for-the-salesforce-ecosystem\/\" target=\"_blank\" rel=\"noreferrer noopener\">ChatGPT AI\u5bf9Salesforce\u751f\u6001\u7cfb\u7edf\u610f\u5473\u7740\u4ec0\u4e48\uff1f<\/a><\/p>\n<\/blockquote>\n\n\n\n<p>\u73b0\u5728\uff0c\u5df2\u786e\u8ba4 Einstein GPT \u5c06\u4f7f\u7528 AI \u804a\u5929\u52a9\u624b\u751f\u6210\u4ee3\u7801\u5e76\u9488\u5bf9 Apex \u7b49\u8bed\u8a00\u63d0\u51fa\u95ee\u9898\uff0c\u4ece\u800c\u901a\u8fc7 Salesforce Research \u4e13\u6709\u7684\u5927\u578b\u8bed\u8a00\u6a21\u578b\u63d0\u9ad8\u5f00\u53d1\u4eba\u5458\u7684\u5de5\u4f5c\u6548\u7387\u3002<\/p>\n\n\n\n<p>\u8ba9\u6211\u4eec\u770b\u770b\u5b9e\u9645\u6548\u679c\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Copy-of-GIF_-Platform_einstein_gpt_platform.gif\" alt=\"\" class=\"wp-image-115838\"\/><\/figure>\n\n\n\n<p>\u5728<strong>Apex \u7c7b<\/strong>\uff08\u4f8b\u5982 ContactController\uff09\u4e2d\uff0c\u6211\u4eec\u53ef\u4ee5\u901a\u8fc7\u5f00\u59cb\u7f16\u5199\u63cf\u8ff0\u8be5\u65b9\u6cd5\u4f5c\u7528\u7684\u6ce8\u91ca\u6765\u6307\u5bfc Einstein\u3002\u51fa\u73b0\u4e00\u4e2a\u81ea\u52a8\u751f\u6210\u7684\u667a\u80fd\u8bc4\u8bba\uff0c\u63d0\u793a\u5e94\u8be5\u5982\u4f55\u5b8c\u6210\u8bc4\u8bba\u2014\u2014\u8fd9\u662f\u4e00\u4e9b\u667a\u80fd\u63d0\u793a\uff01<\/p>\n\n\n\n<p>\u6211\u4eec\u8fd8\u60f3\u5c06\u67e5\u8be2\u9650\u5236\u4e3a\u5341\u6761\u8bb0\u5f55\uff0c\u5e76\u8ba9 Lightning \u7ec4\u4ef6\u8c03\u7528\u67e5\u8be2\u3002\u8be5\u65b9\u6cd5\u7531 Einstein GPT \u751f\u6210\uff0c\u5305\u62ec AuraEnabled \u88c5\u9970\u5668\uff08\u4ee5\u4fbf\u5b83\u53ef\u8c03\u7528\uff09\u3001\u8bf7\u6c42\u7684\u5b57\u6bb5\u548c\u9650\u5236\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Platform_einstein_gpt_apex-class.png\" alt=\"\" class=\"wp-image-115839\"\/><\/figure>\n\n\n\n<p>\u53e6\u4e00\u4e2a\u7528\u4f8b\u662f<strong>\u6d4b\u8bd5\u7c7b<\/strong>\u3002Einstein GPT \u53ef\u4ee5\u81ea\u52a8\u642d\u5efa\u6d4b\u8bd5\u652f\u67b6\uff0c\u5982\u4e0b\u56fe\u4e2d\u7684 ContactController \u7c7b\u6240\u793a\u3002\u540c\u6837\uff0c\u63cf\u8ff0\u5bf9\u6211\u4eec\u60f3\u8981\u7684\u5185\u5bb9\u4f7f\u7528\u8bc4\u8bba\uff0c\u7136\u540e\u7528\u6237\u6709\u673a\u4f1a\u5728\u90e8\u7f72\u524d\u8fdb\u884c\u5ba1\u67e5\u548c\u8c03\u6574\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Platform_einstein_gpt_test-classes.png\" alt=\"\" class=\"wp-image-115840\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u7231\u56e0\u65af\u5766 GPT for Slack<\/h2>\n\n\n\n<p>Slack \u662f\u4e00\u4e2a\u9f13\u52b1\u901f\u5ea6\u7684\u534f\u4f5c\u5e73\u53f0\uff0c\u7c7b\u4f3c\u4e8e\u56fd\u5185\u7684\u3002\u9002\u7528\u4e8e Slack \u7684 ChatGPT \u5e94\u7528\u7a0b\u5e8f\u57fa\u4e8e Slack \u5e73\u53f0\u6784\u5efa\uff0c\u96c6\u6210\u4e86 ChatGPT \u5f3a\u5927\u7684\u751f\u6210 AI \u6280\u672f\uff0c\u53ef\u63d0\u4f9b\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u76f4\u63a5\u5728 Slack \u4e2d\u7f16\u5199\u5e2e\u52a9\u3002<\/li>\n\n\n\n<li>\u7814\u7a76\u5de5\u5177\uff0c\u5373 Slack \u4e2d AI \u9a71\u52a8\u7684\u5ba2\u6237\u6d1e\u5bdf\uff0c\u4f8b\u5982\u9500\u552e\u673a\u4f1a\u7684\u667a\u80fd\u6458\u8981\u548c\u5ba2\u6237\u80cc\u666f\u7814\u7a76\u3002<\/li>\n\n\n\n<li>\u5373\u65f6\u5bf9\u8bdd\u6458\u8981\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u8ba9\u6211\u4eec\u770b\u770b\u8fd9\u4e2a\u5728\u884c\u52a8\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Copy-of-GIF_-Slack_einstein_gpt_slack.gif\" alt=\"\" class=\"wp-image-115843\"\/><\/figure>\n\n\n\n<p>\u5728\u56e2\u961f\u4f1a\u8bae\u9891\u9053\u4e2d\uff0c\u60a8\u53ef\u4ee5\u8981\u6c42 Einstein GPT \u8bc6\u522bTOP\u9500\u552e\u5546\u673a\uff0c\u8fd9\u4e0d\u4ec5\u8003\u8651\u4e86 CRM \u6570\u636e\uff0c\u8fd8\u8003\u8651\u4e86\u6709\u5173\u6548\u76ca\u7684\u6700\u65b0\u6d88\u606f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Slack_einstein_gpt_team-channel.png\" alt=\"\" class=\"wp-image-115844\"\/><\/figure>\n\n\n\n<p>\u4f8b\u5982\uff0c\u5728\u4e0e\u6f5c\u5728\u5ba2\u6237\u548c\u5ba2\u6237\u7684\u4e13\u7528\u9891\u9053\u4e2d\uff0c\u60a8\u53ef\u4ee5\u4f7f\u7528 Einstein GPT \u66f4\u5feb\u5730\u4f7f\u7528\u5176\u4ed6\u4e0a\u4e0b\u6587\u56de\u7b54\u4ed6\u4eec\u7684\u95ee\u9898\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.xiazhi.co\/wp-content\/uploads\/2023\/05\/Slack_einstein_gpt_customer-channel.png\" alt=\"\" class=\"wp-image-115845\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u603b\u7ed3<\/h2>\n\n\n\n<p>Einstein GPT \u662f\u4e0b\u4e00\u4ee3 Einstein\uff0cSalesforce \u7684 AI \u6280\u672f\u76ee\u524d<strong>\u6bcf\u5929\u5728 Customer<\/strong>&nbsp;200\uff08Salesforce \u7684\u4ea7\u54c1\u7ec4\u5408\uff09\u4e2d\u63d0\u4f9b\u8d85\u8fc7&nbsp;<strong>360 \u4ebf\u4e2a AI \u9a71\u52a8\u7684\u9884\u6d4b<\/strong>\u3002\u6211\u4eec\u5df2\u7ecf\u770b\u5230\u4e86 Einstein GPT \u5982\u4f55\u6539\u5584\u6574\u4e2a\u7ec4\u7ec7\uff08\u4ece\u9500\u552e\u3001\u670d\u52a1\u548c\u8425\u9500\u56e2\u961f\u5230\u5e94\u7528\u7a0b\u5e8f\u6784\u5efa\u8005\uff09\u4ee5\u53ca\u4f7f\u7528 Slack \u7684\u6bcf\u4e2a\u4eba\u7684\u5de5\u4f5c\u751f\u6d3b\u3002<\/p>\n\n\n\n<p>\u9664\u4e86\u4eca\u5929\u5ba3\u5e03\u7684\u5d4c\u5165\u5f0f\u6280\u672f\u5916\uff0cSalesforce Ventures\u8fd8\u63a8\u51fa\u4e86\u4e00\u4e2a\u65b0\u7684\u751f\u6210AI\u57fa\u91d1\uff0c\u65e8\u5728\u6295\u8d44\u9ad8\u6f5c\u529b\u7684\u521d\u521b\u516c\u53f8\uff0c\u52a0\u5f3a\u751f\u6001\u7cfb\u7edf\uff0c\u5e76\u6fc0\u53d1\u8d1f\u8d23\u4efb\uff0c\u53ef\u4fe1\u548c<strong>\u751f\u6210AI<\/strong>\u7684\u53d1\u5c55\u3002<\/p>\n\n\n\n<p>Einstein GPT \u65e0\u7591\u662f\u4e00\u4e2a\u5927\u65b0\u95fb\uff0c\u89c2\u5bdf\u5b83\u5982\u4f55\u88ab\u8fd9\u4e00\u7cfb\u5217 Salesforce \u89d2\u8272\u91c7\u7528\u4f1a\u5f88\u6709\u8da3\u3002<\/p>\n<div class=\"pld-like-dislike-wrap pld-template-1\">\r\n    <div class=\"pld-like-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger  \" title=\"\" data-post-id=\"22460\" data-trigger-type=\"like\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-up\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-like-count-wrap pld-count-wrap\">0    <\/span>\r\n<\/div><div class=\"pld-dislike-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-dislike-trigger pld-like-dislike-trigger  \" title=\"\" data-post-id=\"22460\" data-trigger-type=\"dislike\" data-restriction=\"cookie\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-thumbs-down\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-dislike-count-wrap pld-count-wrap\">0<\/span>\r\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Salesforce \u6b63\u5728\u63a8\u51fa Einstein GPT\uff0c\u4ee5\u5728 Salesforce \u5e73\u53f0\u5185\u63d0\u4f9b\u81ea\u52a8\u751f\u6210\u7684 A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":22461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[289,232],"tags":[],"class_list":["post-22460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-productivity","category-insight"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts\/22460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/comments?post=22460"}],"version-history":[{"count":1,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts\/22460\/revisions"}],"predecessor-version":[{"id":29128,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/posts\/22460\/revisions\/29128"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/media\/22461"}],"wp:attachment":[{"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/media?parent=22460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/categories?post=22460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.xiazhi.co\/en\/wp-json\/wp\/v2\/tags?post=22460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}