{"id":40485,"date":"2026-09-15T12:05:44","date_gmt":"2026-09-15T04:05:44","guid":{"rendered":"https:\/\/www.xiazhi.co\/?page_id=40485"},"modified":"2026-10-27T18:37:18","modified_gmt":"2026-10-27T10:37:18","slug":"services","status":"publish","type":"page","link":"https:\/\/www.xiazhi.co\/en\/products\/services\/","title":{"rendered":"Leanx Services\uff5c\u5ba2\u6237\u670d\u52a1"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"40485\" class=\"elementor elementor-40485\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8325ef6 e-con e-atomic-element e-flexbox-base e-default-div e-8e57dc7\" data-id=\"8325ef6\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8325ef6\">\n    \t\t<div class=\"elementor-element elementor-element-dbe10ae elementor-widget elementor-widget-html\" data-id=\"dbe10ae\" data-element_type=\"widget\" data-e-type=\"widget\" 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span{font-size:12px}.foot{flex-direction:column;align-items:flex-start;gap:14px}.foot-links{flex-wrap:wrap}}\n  <\/style>\n  <header class=\"wrap nav\"><a class=\"logo\" href=\"#top\"><span class=\"logo-mark\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 125 107\" preserveaspectratio=\"xMidYMid meet\"><text x=\"4\" y=\"105\" font-size=\"32\" textlength=\"117\" lengthadjust=\"spacingAndGlyphs\" fill=\"#FFF\">LEANX<\/text><g transform=\"translate(-3.172 -24) scale(.8817)\"><path fill=\"#fff\" d=\"M121.8 63.8c-4.6-5.2-11.4-8.5-18.9-8.5h-1.2C98.3 41.4 84.3 31 67.7 31S37.1 41.4 33.7 55.3h-1.2C18.4 55.3 7 66.7 7 80.7c0 12.5 9 23 20.9 25.1l1-1.4c-7.7-3.5-13-11.1-13-20C15.9 72.1 26.1 62 38.6 62h1.1c3-12.2 15.5-21.4 30.4-21.4s27.4 9.2 30.4 21.4h1.1c4.6 0 8.8 1.3 12.4 3.6Z\"\/><path fill=\"#eee\" d=\"M26.7 105.7h20.4l15-22.5H41.7Z\"\/><path fill=\"#fff\" d=\"M76.4 105.7H56L41.2 83.2h20.4Z\"\/><path fill=\"#ddd\" d=\"M56 105.7h20.4l20.4-32.1H76.4Z\"\/><path fill=\"#fff\" d=\"M117.2 105.7H96.8L76.4 73.6h20.4Z\"\/><path fill=\"#ccc\" d=\"M96.8 105.7h20.4l22.1-35.3h-20.4Z\"\/><path fill=\"#fff\" d=\"m107.5 69.4 32.6-8.9 3 22Z\"\/><\/g><\/svg><\/span><span>LEANX<small>SERVICES<\/small><\/span><\/a><nav class=\"navlinks\"><a href=\"#process\">Service Process<\/a><a href=\"#assets\">Customer Assets<\/a><a href=\"#capabilities\">Core Capability<\/a><a href=\"#value\">Service Value<\/a><\/nav><div class=\"nav-actions\"><a class=\"btn secondary\" href=\"#capabilities\">Learn about Functions<\/a><a class=\"btn primary\" href=\"#contact\">Book a Demo<\/a><\/div><\/header>\n  <main id=\"top\">\n    <section class=\"hero\"><div class=\"wrap hero-grid\"><div><span class=\"tag\"><i><\/i> Leanx Services \u00b7 Customer Service<\/span><h1>Make Every Service<br><span class=\"accent\">Respond Faster and Understand Customer Better<\/span><\/h1><p class=\"lead\">Unify customers, equipment, work orders, and knowledge, connect service centers, technical experts, and on-site teams, and upgrade global B2B after-sales service from passive processing to proactive customer management.<\/p><div class=\"actions\"><a class=\"btn primary\" href=\"#contact\">Book a Product Demo <span>\u2192<\/span><\/a><a class=\"btn secondary\" href=\"#process\">Check Out the Service Closed Loop<\/a><\/div><div class=\"proof\"><span><b>\u2713<\/b> Built on the Salesforce Platform<\/span><span><b>\u2713<\/b> \u8fde\u63a5\u9500\u552e\u3001\u8ba2\u5355\u3001\u8bbe\u5907\u4e0e\u670d\u52a1<\/span><\/div><\/div><div style=\"position:relative\"><div class=\"service\"><div class=\"service-top\"><div class=\"dots\"><i><\/i><i><\/i><i><\/i><\/div><div class=\"service-title\">\u667a\u80fd\u5ba2\u6237\u670d\u52a1\u5de5\u4f5c\u53f0<\/div><span class=\"online\">\u25cf \u5168\u6e20\u9053\u5728\u7ebf<\/span><\/div><div class=\"service-body\"><aside class=\"sidebar\"><div class=\"side-label\">SERVICE CONSOLE<\/div><div class=\"side-item active\"><span>My Work Order<\/span><b>12<\/b><\/div><div class=\"side-item\"><span>Team Queue<\/span><b>38<\/b><\/div><div class=\"side-item\"><span>SLA Risks<\/span><b>5<\/b><\/div><div class=\"side-item\"><span>Field Service<\/span><b>7<\/b><\/div><div class=\"side-item\"><span>Knowledge Base<\/span><\/div><div class=\"side-item\"><span>Customer Assets<\/span><\/div><\/aside><div class=\"workspace\"><div class=\"summary\"><div class=\"metric\"><small>Initial Response Rate<\/small><strong>97.2%<\/strong><em>+2.8%<\/em><\/div><div class=\"metric\"><small>One-time Solution<\/small><strong>82.6%<\/strong><em>+6.1%<\/em><\/div><div class=\"metric\"><small>Customer Satisfaction Rate CSAT<\/small><strong>4.8<\/strong><em>\/ 5<\/em><\/div><\/div><div class=\"case\"><div class=\"case-head\"><div><small>Work Order CS-2026-08621 \u00b7 Equipment Alert<\/small><b>Intermittent communication interruption occurs in the energy storage controller<\/b><\/div><span class=\"priority\">P1 \u00b7 \u7d27\u6025<\/span><\/div><div class=\"customer\"><span class=\"avatar\">NE<\/span><div><b>Northstar Energy<\/b><small>Strategic Customer \u00b7 Singapore Site \u00b7 Equipment NS-ES-2048<\/small><\/div><div class=\"sla\"><small>SLA \u5269\u4f59<\/small><strong>00:42:18<\/strong><\/div><\/div><div class=\"case-grid\"><div class=\"panel\"><div class=\"panel-title\">Service Timeline<\/div><div class=\"timeline\"><span class=\"t-icon\">1<\/span><div><b>IoT devices automatically create alert work orders<\/b><small>10:08 \u00b7 Error Code NET-304<\/small><\/div><\/div><div class=\"timeline\"><span class=\"t-icon\">2<\/span><div><b>Assigned to AP Tech Support Queue<\/b><small>10:09 \u00b7 Based on Product and Region Auto Route<\/small><\/div><\/div><div class=\"timeline\"><span class=\"t-icon\">3<\/span><div><b>The engineer has established a remote connection with the customer<\/b><small>10:16 \u00b7 In Diagnose<\/small><\/div><\/div><\/div><div class=\"panel ai\"><div class=\"panel-title ai-title\">\u2726 AI Service Assistance<\/div><div class=\"suggest\"><b>Possible reason: The firmware version does not match the gateway<\/b>The success rate of solving similar work orders is 91%<\/div><div class=\"knowledge\"><strong>Recommended Knowledge\uff1aKB-01862<\/strong>Upgrade gateway firmware and resynchronize certificates<\/div><div class=\"knowledge\"><strong>\u4e0b\u4e00\u884c\u52a8<\/strong>\u6267\u884c\u8fdc\u7a0b\u8bca\u65ad\u811a\u672c\uff0c\u82e5\u5931\u8d25\u5219\u6d3e\u9063\u73b0\u573a\u5de5\u7a0b\u5e08<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"float\"><span class=\"float-icon\">\u2713<\/span><span><b>\u6700\u4f73\u89e3\u51b3\u65b9\u6848\u5df2\u63a8\u8350<\/b>AI \u57fa\u4e8e\u76f8\u4f3c\u5de5\u5355\u4e0e\u8bbe\u5907\u6570\u636e\u751f\u6210<\/span><\/div><\/div><\/div><\/section>\n    <div class=\"numbers\"><div class=\"wrap number-grid\"><div class=\"number\"><strong>360\u00b0<\/strong><span>Customer and Equipment Service View<\/span><\/div><div class=\"number\"><strong>Omnichannel<\/strong><span>Unified Access for Service Requests<\/span><\/div><div class=\"number\"><strong>Intelligent<\/strong><span>Classification, Routing, and Solution Suggestions<\/span><\/div><div class=\"number\"><strong>Measurable<\/strong><span>SLA, effiiciency and satisfaction<\/span><\/div><\/div><\/div>\n    <section class=\"soft\" id=\"process\"><div class=\"wrap\"><div class=\"head reveal\"><div class=\"kicker\">Connected Service Process<\/div><h2>Transform Every Service Request into a Replicable Resolution Process<\/h2><p>From the problem to the solution loop, the system automatically identifies customers, products, and priorities, and coordinates the most suitable personnel and knowledge to respond quickly.<\/p><\/div><div class=\"flow reveal\"><article class=\"flow-card\"><span class=\"num\">01<\/span><div class=\"flow-icon\">\u25ce<\/div><h3>Ominichannel Access<\/h3><p>Unified reception of phone, email, website, social, IoT, and customer portal requests.<\/p><\/article><article class=\"flow-card\"><span class=\"num\">02<\/span><div class=\"flow-icon\">\u2726<\/div><h3>Intelligent Identification<\/h3><p>Automatically classify and prioritize, associate customers, orders, assets, and service contracts.<\/p><\/article><article class=\"flow-card\"><span class=\"num\">03<\/span><div class=\"flow-icon\">\u2197<\/div><h3>Accurate allocation<\/h3><p>Route work orders to the best team based on skills, region, load, and SLA.<\/p><\/article><article class=\"flow-card\"><span class=\"num\">04<\/span><div class=\"flow-icon\">\u25c7<\/div><h3>Collaborative Solution<\/h3><p>Combining knowledge, remote support, expert collaboration, and on-site service to solve problems.<\/p><\/article><article class=\"flow-card\"><span class=\"num\">05<\/span><div class=\"flow-icon\">\u2713<\/div><h3>Closed Loop and Insights<\/h3><p>Confirm solutions, collect feedback, and consolidate service experience into knowledge and improvement<\/p><\/article><\/div><\/div><\/section>\n    <section id=\"assets\"><div class=\"wrap split\"><div class=\"copy reveal\"><div class=\"kicker\">Customer & Asset Intelligence<\/div><h2>Not Only Can You See the Work Order, But You Can Also Understand the Overall Situation of the Customer and Equipment<\/h2><p>Bringing together customer contracts, orders, equipment, installation locations, maintenance, and historical services in one view helps engineers identify issues faster and enables service teams to discover renewal and value-added opportunities.<\/p><div class=\"feature-list\"><div class=\"feature\"><i>1<\/i><div><h3>Complete Customer Context<\/h3><p>Service personnel can grasp customer value, contacts, and cooperation history without cross system search.<\/p><\/div><\/div><div class=\"feature\"><i>2<\/i><div><h3>Equipment Full Life Cycle<\/h3><p>Track serial number, configuration, installation, warranty, maintenance, malfunction, and upgrade records.<\/p><\/div><\/div><div class=\"feature\"><i>3<\/i><div><h3>Proactive Service Opportunities<\/h3><p>Initiate preventive maintenance and contract renewal in advance based on equipment health and contract expiration signals.<\/p><\/div><\/div><\/div><\/div><div class=\"asset reveal\"><div class=\"asset-head\"><div><h3>Customer Asset Service View<\/h3><small>Northstar Energy \u00b7 Singapore Site<\/small><\/div><span>\u8bbe\u5907\u5728\u7ebf<\/span><\/div><div class=\"machine\"><div class=\"machine-top\"><span class=\"machine-icon\">ES<\/span><div><b>Energy Storage Controller NS-ES-2048<\/b><small>Enterprise Version \u00b7 SN-LX202608421 \u00b7 Installed in March 2026<\/small><\/div><\/div><div class=\"health\"><div><small>Equipment Healthness<\/small><strong style=\"color:#69dbea\">88 \/ 100<\/strong><\/div><div><small>Open Work Order<\/small><strong>One<\/strong><\/div><div><small>Maintenance and Insurance Expiration<\/small><strong>174 Days<\/strong><\/div><\/div><\/div><div class=\"event\"><i>!<\/i><div><b>There have been 3 communication fluctuations in the past 24 hours<\/b><small>Abnormal trend higher than the average value of equipment of the same model<\/small><\/div><\/div><div class=\"event\"><i>\u2713<\/i><div><b>The last preventive maintenance has been completed<\/b><small>2026\u5e748\u670812\u65e5 \u00b7 Distance Maintenance<\/small><\/div><\/div><div class=\"event\"><i>\u2197<\/i><div><b>Firmware v4.8 Upgradable<\/b><small>Includes network stability enhancement patches<\/small><\/div><\/div><div class=\"next\"><b>\u2726 Suggested Actions:<\/b> Arrange firmware upgrade after completing the fault handling and initiate maintenance renewal communication within 120 days.<\/div><\/div><\/div><\/section>\n    <section class=\"soft\" id=\"capabilities\"><div class=\"wrap\"><div class=\"head reveal\"><div class=\"kicker\">Core Capabilities<\/div><h2>Six Core Competencies Covering Global B2B Customer Service<\/h2><p>Connect customer service centers, technical experts, and on-site teams to quickly lead complex after-sales issues to the correct solution path.<\/p><\/div><div class=\"cards reveal\"><article class=\"card\"><span class=\"card-icon\">\u25ce<\/span><h3>Ominichannel Service<\/h3><p>Unify telephone, email, chat, portal, social and equipment alerts to form a continuous conversation.<\/p><ul><li>Automatic collection of service requests<\/li><li>Customer identity and context recognition<\/li><\/ul><\/article><article class=\"card\"><span class=\"card-icon\">\u25a4<\/span><h3>Intelligent Work Order Management<\/h3><p>Automatically classify, deduplicate, grade, and route, and drive responsible teams to handle in a timely manner through SLA.<\/p><ul><li>Queue and Skill Routing<\/li><li>SLA and upgrade mechanism<\/li><\/ul><\/article><article class=\"card\"><span class=\"card-icon\">\u2726<\/span><h3>AI Service Assistance<\/h3><p>Summarize questions, recommend answers, generate responses and action suggestions to help personnel solve complex problems faster.<\/p><ul><li>Work Order Summary and Classification<\/li><li>Knowledge recommendationa and reply generation<\/li><\/ul><\/article><article class=\"card\"><span class=\"card-icon\">\u25c7<\/span><h3>Knowledge Base Management<\/h3><p>Accumulate product knowledge and service experience into reusable content, supporting internal personnel and customer self-service.<\/p><ul><li>Knowledge review and version<\/li><li>Intelligent search and self-service<\/li><\/ul><\/article><article class=\"card\"><span class=\"card-icon\">\u2197<\/span><h3>Field Service Collaboration<\/h3><p>Seamless transition from remote diagnosis to on-site dispatch, connecting engineers, spare parts, routes, and service reports.<\/p><ul><li>Intelligent scheduling and dispatch<\/li><li>Mobile service execution<\/li><\/ul><\/article><article class=\"card\"><span class=\"card-icon\">\u25a6<\/span><h3>Customer Assets and Maintenance<\/h3><p>Manage equipment, warranty, maintenance contracts, and service history to support preventive maintenance and renewal growth.<\/p><ul><li>Equipment and serial number management<\/li><li>Warranty, maintenance and service benefits<\/li><\/ul><\/article><\/div><\/div><\/section>\n    <section id=\"value\"><div class=\"wrap\"><div class=\"head reveal\"><div class=\"kicker\">Service Value<\/div><h2>From Problem-solving to Continuous Creation of Customer Value<\/h2><p>Service is no longer just a cost center, but an important business process for maintaining customer relationships, improving product quality, and driving renewal growth.<\/p><\/div><div class=\"value reveal\"><article class=\"value-card\"><span>01 \u00b7 Resolve Faster<\/span><h3>Shorten Time to repsond and Process<\/h3><p>Automated dispatch, complete context and knowledge recommendation, reducing transfers, repetitive communication, and manual searches.<\/p><\/article><article class=\"value-card\"><span>02 \u00b7 Better Experience<\/span><h3>Provide Consistence Service to Customers<\/h3><p>No matter which channels to contact, teams can see the same history and continue the same service process.<\/p><\/article><article class=\"value-card\"><span>03 \u00b7 Higher Value<\/span><h3>Continuous Contract Renewal and Customer Growth<\/h3><p>Proactively identify maintenance renewal and value-added opportunities based on service quality, equipment status, and contract duration.<\/p><\/article><\/div><\/div><\/section>\n    <section class=\"cta\" id=\"contact\"><div class=\"wrap cta-inner reveal\"><h2>Upgrade Customer Service from 'Passive Response' to 'Proactive Customer Management'<\/h2><p>Schedule a Leanx Services product demonstration and plan a complete loop from service request to customer value, taking into account your customers, equipment, and global after-sales scenarios.<\/p><a class=\"btn primary\" href=\"https:\/\/www.xiazhi.co\/en\/ai-customer-agent\/?prompt=Leanx Services \u5ba2\u6237\u670d\u52a1\u65b9\u6848\" target=\"_blank\">Book a Product Demo <span>\u2192<\/span><\/a><\/div><\/section>\n  <\/main>\n  <script>const ob=new IntersectionObserver(es=>es.forEach(e=>{if(e.isIntersecting){e.target.classList.add('show');ob.unobserve(e.target)}}),{threshold:.12});document.querySelectorAll('.reveal').forEach(el=>ob.observe(el));<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Leanx Services \u5ba2\u6237\u670d\u52a1\u5e73\u53f0\u2014\u2014\u7edf\u4e00\u5ba2\u6237\u3001\u8bbe\u5907\u3001\u5de5\u5355\u4e0e\u77e5\u8bc6\uff0c\u8ba9\u5168\u7403 B2B \u670d\u52a1\u66f4\u5feb\u54cd\u5e94\u3001\u66f4\u9ad8\u6548\u534f\u540c\u3002<\/p>","protected":false},"author":1,"featured_media":27248,"parent":13886,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-40485","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com 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